Cancellation and refund

You're doing everything right with a Turbopass purchase. You can relax and look forward to your city trip to Athens, Barcelona, Dubai, Florence, Hamburg, London, Mallorca, Munich, Naples, Paris, Rome or Venice and already have your entrance ticket for many sights in your pocket! 

But as it is, sometimes you have to change your plans. We understand that. That's why we offer you the option to cancel your City Pass.  In case your circumstances change and you no longer need the City Pass, you can cancel the order and receive a partial refund.

All Turbopass City Passes are refundable up to 1 day before the first day of validity, provided they have not been used, no admission tickets have been generated, and no reservations have been made. You will be refunded the paid amount (minus a 30 € cancellation fee per City Pass). For the Rome City Pass and the Barcelona City Pass, where Turbopass has made advance payments for certain services, the cancellation fee is €40 per pass for Barcelona and €50 for Rome.

Paris City Pass: If you have activated the Paris Museums Pass after purchase, the cancellation fees are as follows:

• 2-day pass: 85 euros
• 3 and 4-day passes: 95 euros
• 5 and 6-day passes: 110 euros

Munich City Pass and Munich Card exception:
Special cancellation conditions apply to the Munich City Pass and the Munich Card.
- If you cancel up to 24 hours before the planned date of use, no cancellation fees will be charged.
- In the event of cancellation within the last 24 hours before the planned date of use, no refund is possible and the price of the Munich City Pass or Munich Card will be charged in full.

You can cancel your order by logging into your „My account and then “my tickets“.