There are difference between Turbopass-Ticket and Turbopass-Code!

You’ll recognize that on the orange symbol “T” on the ticket or on the print “X City-Pass”. Turbopass codes are only letters. Codes from other tickets can’t be scanned or validated.

Does the scanner have signal? Are all codes synched? Codes can only be validating when the scanner has network signal.

How to: codes from customers, who bought their ticket recently aren’t synched with the phone while having problems finding network signal. If your device has no signal and codes can’t be synched. Did the customer bought their ticket recently? 

If the customer has recently bought a ticket that does not work, please try to validate the ticket manually via the app or on our website (https://www.turbopass.de/validate). 

The QR codes are already validated or the visitor/customer already has visited the building/ sightseeing? Tickets are only valid for one use. Another scan of the QR codes isn’t possible.

Your device has signal and the customer hasn’t been at you attraction or the QR code/pass hasn’t been used?  Please write down the Ticketcode and let the customer pass. Please enter the code manual over the app later.

Even with manual entering the code into the app shows “invalid”. Please contact our partner support and let them know the QR code.