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Turbopass customers say
1047 of all Hamburg ratings 4.8 out of 5
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"Keeps only limited what it promises"

1

Had the Hamburg City Pass due to the Aufmachers "Hamburg City Pass .. The all inclusive entrance pass for Hamburg's attractions." bought at short notice and was very disappointed that only selected attractions are included (miniature museum for example is not included). After all, driving the public was thanks to the HCP easily possible! It is very confusing that in addition to the Hamburg City Pass there is also the Hamburg Card, which also covers some attractions, but also differs for others. The respective employees of the institutions were often not sure whether they are now with the Hamburg Card or the City Pass. It's a pity that there is not a single City Pass for Hamburg that covers everything. Buying two tickets is definitely too expensive for my taste. Therefore, I can not recommend this City Pass with a clear conscience and I recommend all travelers to compare the planned attractions with the list of participants. For the guides should be reserved in advance in advance, therefore not suitable for short-term visitors.

Reply from Turbopass Thanks for your review! To clarify the confusion - please note that we are not the providers of the Hamburg Card. The Hamburg Card is a completely different product which, in addition to a public transport ticket for Hamburg, includes discounted entries into various attractions. Our Hamburg City Pass, however, includes public transport throughout the city, a variety of absolutely free attractions, tours and museums, which you can refer to our website. The exclusively good feedback from our customers encourages us in terms of the product in the assumption to offer a very good price-performance ratio.

"Hamburg City Pass"

1

Not suitable for international tourists. All the things we did were in German not English so it was a waste of time & money e.g. Boat cruise, Hamburg Dungeon etc.
We had to travel half way around the city to get our Hop on hop off bus tour activated.

Reply from Turbopass Thank you for your feedback! We are sorry that you were not satisfied with the Hamburg City Pass. However, all the information about the attractions and tours included are given in English on the documents and in the travel guide. Moreover, in your documents and on the pass itself you find information about tours given in English (e.g. audioguide for bus, harbour cruise, Michel). We are sorry that there might be a small number of attractions in German speaking Hamburg which are not offering English information as the request for such is quite low.
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"We would not buy the City Pass anymore"

1

It is not valid for all round trips, only for a tour operator, etc.

Reply from Turbopass Thanks for your comment. Which is not quite understandable. Of course you have to start your journey in one place and will always only use one provider. The red double decker and the harbor round trip are included in the pass.
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"Annoying detail on the edge"

1

I have sent two turbopasses, which I will pass on to two older gentlemen! I am very disappointed, because I felt that it is a card size (as pictured on the website) ID cards, with A4 paper I have not reckoned! I could have printed it myself! I am already aware that this is only an insignificant detail, is important what is in it, but it is very cheap and unprofessional and is not worth 5.90 postage!

Reply from Turbopass Thank you for your feedback! Our Hamburg City Pass is a digital product, which can be used in the normal case via the smartphone. The customer receives a digital tour guide. The additional shipping option for your case € 5.90 (since shipping to Austria) includes, in addition to the A4 documents mentioned by you, a practical Hamburg travel guide per pass with interesting insider tips to Hamburg and valuable information on your passport.
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"waste of money"

1

Poorly organized information to be incorrectly granted us a major constituent of the included services was not available because in closing (Alster tour), by telephone inquiry they said the boat would very probably go and in hindsight it was our own fault because we had yes, the closing can be found in the small print and you can not point each to all closing finally. Mind you an action that has been touted as an extra of included main ingredient! And after it was known even, for what date I wanted to buy the tickets!

Reply from Turbopass Thanks for your feedback on our Hamburg City Pass! The Alster steamer is a historic ship (built in 1876) and one of a kind, which is mainly cultivated during holidays with a lot of passion and love, to be ready to offer reliable during the season. We sincerely apologize for the inconvenience and disappointment to your well understand. We hope you continue to welcome back as a customer and to be able to convince you of our service!