Turbopass customers say
423 of all Paris ratings 4.3 out of 5
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"Frustrating but the Metro was great"

3

We had just come from Rome a few days before and the Turbopass there was great. We used the pass in Paris for the museum biggies like the Louvre, d'Orsay and the Pompidou but in each case even with the pass there was a wait to get in. 20 minutes at the Louvre (take the metro entrance) and about 45 at the d'Orsay and Pompidou. Versailles was a bust as they were sending pass holders and folks that bought their ticket there in through the same entrance. I estimated there was about 1000 people in the serpentine line when we arrived at around 11:00 AM. We checked with security and they confirmed that was the correct line for pass holders. We ended up having lunch there and heading back to Paris. The metro ticket was easily the most used as we used it to get everywhere we went. No Uber, just the metro and a little walking. Also, there is no Hop on - Hop off bus included like there was in Rome. Not the biggest deal but we like to ride it at least once to get a feel for the place.

Reply from Turbopass Thank you for your feedback! We are sorry that you couldn't benefit as much from the pass as planned. In case of a high number of visitors or a high number of visitors owning the pass, queues might occur at highly frequented spots. Pass-holders shall however have an advantage in comparison to \"regular\" visitors.
The Paris City Pass includes, amongst other things, a free river Seine cruise as well as a discount for a 1-day hop-on-hop-off bus tour.
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"Too many possibilities"

3

Only 3 stars, because I only got a discount in the Tour Montparnases, but had to pay 12.50. Otherwise, I would have liked that the passport is more differentiated, you can choose the sights online, you want to visit, so it does not need to be soooo wide, because in 2 days you can not see everything or visit what the passport contains , He could then be cheaper. Actually a good thing. Waltraud Will

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"As a basis usable, but would have to be improved overall."

3

The maps for the public transport have worked perfectly, it is a very relaxing part of the holiday, if one does not have to take care of the right tickets on the spot. When entering the various sights, however, there are always problems: 1. The direct access was not accepted a few times, one had to stand at the queue, which had formed by the people who bought a day ticket at the cash desk. 2. With the passport you get more often "only" the inlet. In order to see everything on the spot, is collected again. Examples: extra-rip-off for the tower stage, if one is already in the Pantheon. Extra rip-off in Versailles, if you want to take a walk in the garden after the building tour. The only exception is the Notre Dame Tower. 3. Various components are obtained. For what the map "Paris City Pass" should be, has not opened itself to me. The control has often looked confused on the two passports shown and then typed on the "Museumspass". Improvement requirements: 1. Direct access with an existing passport must be properly controlled and well signposted on site. 2. The sights you can enter with the pass must be fully accessible. No further preparation and cashing after entering. Therefore, B. Tower of the Pantheon or garden in Versailles mandatory part of the pass. 3. Why do I get different components? This complicates the matter unnecessarily. I would have expected, as in other cities, that I get a single card, which I show everywhere and which is controlled only "in advance". Conclusion: Good basic equipment, but avoidable effort, anger and costs. Perfect only if there are no additional waiting times, if everything works with a map and if there is no extra rippling.

Reply from Turbopass Thank you for your honest comment on our Paris City Pass! The Paris City Pass offers free access to over 60 attractions, museums, free guided tours and a boat trip on the River Thames. We will provide you with the components which are required in the brochure in the brochure. Overall, the Paris City Pass is an all-inclusive sightseeing package, which offers the user great flexibility on site and - depending on the situation on the spot - time savings. A part of the included services like the Louvre, the Musée d'Orsay, Versailles or the Center Pompidou can be entered with the pass ("skip-the-line"). On-site signs indicate this option. Due to the large number of included services and the localities, this is unfortunately not possible with all attractions. We would like to take your criticism to the point of optimizing the product in individual points.
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"Too many queues and crowded attractions -> Does not always count"

3

I know that the provider can do nothing for it, but it is still a negative aspect.

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"Quite ok, but not as efficient as imagined"

3

Quite ok, but not as efficient as imagined

"Expensive, no Hop bus, no Montparnasse."

3

Could be cheaper.

Reply from Turbopass Thanks for your feedback! As stated on our website, on presentation of the Pass, you get a discount for a one day ticket for hop-on-hop-off bus tours as well as 25% off on tickets for Montparnasse.
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"Paris is worth seeing"

3

Thank you for the Paris City Pass - as far as everything goes, except Zone 3 in the Paris network. There were unfortunately problems. Had almost missed our flight home, because we could not get out of the metro station. Thanks to the help of a construction worker, everything went well again. He helped us with his ticket. As a tourist it is not easy. It would be nice if you could install Zone 3 in the Paris City Pass. Otherwise --- all great --- Thank you Walter and Vera !!!

Reply from Turbopass Thank you for your feedback! We are pleased that you enjoyed your stay in Paris. As indicated on our website and in the documents as well as on the public transport ticket, zones 1-3 are fully included in our Paris City Pass. Therefore, we can not understand how the circumstances described by you have occurred. In cases such as these we recommend to have the ticket checked at one of the RATP stations in the enclosed information brochure.
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"Time out with the Paris City Pass"

3

Basically, the idea is not bad, but the high price is not worth it. To make the pass worthwhile you would have to visit at least 5 different museums a day, which one definitely does not make. We managed a maximum of three a day. You could spend the whole day alone in the Louvre. Unfortunately it is not true that one must not stand in front of the museums. Since most tourists now have these or similar passports, one still stands for a long time. Before the Louvre we had to wait 1.5 hours. For the Versailles still 45 min. For children up to the age of 11, one does not need a passport, since they have free admission to almost all museums. Positive is that you can go by metro, however, the trip to Versailles is not included, but there is a point deduction.

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"It pays due"

3

One must know that, unfortunately, often leads to queues, e. g. the towers of Notre Dame (wait 2 hrs. or Palace of Versailles, Tuesdays cost of Garden admission, but is not included). Even museums need time. Paris is worth the trip over again, with the Carnet to get there by public transport (bus and metro) passing well to all the attractions, many museums are free, or even dates of the month.

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"Good thing"

3

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"For some things not 3 days but only 48 hours"

2

I was not entirely satisfied because when I was picked up I found out that our 3 day pass is only valid for 48 hours for museums. We purposely bought 3 days to avoid stress. Unfortunately we really had to step on the gas. So not entirely satisfied

Reply from Turbopass Dear customer, thank you very much for your feedback. Our 3-DAY Paris City Pass offers different components. The museums can be visited for 48 hours. The local transport ticket and all other attractions are valid for 3 calendar days. We are sorry that you had a different expectation. We will check at which point on our website we can adjust the information if necessary. Thank you for your feedback.

"Very disappointed "

2

Very disappointed with the Paris Pass. The museum pass is good but the city pass is so bad. The activity sucks. The river cruises is very bad. The pass includes the wine tasting and the tour of the winery but when we show up, there is no tour and no wine tasting. They gave us 2 small glasses of bad quality price. Such a waste of our time to go to these type of activities.

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"Goes straight"

2

Unlike other capitals such as Rome, London or even Istanbul with similar passports, dozens of museums dominate the Paris City Pass. We only made 4 in 5 days. The main attractions Eiffel Tower, Arc de Triomphe, Grand Pallais, Pantheon, Versailles Park are not included. Past the snake was only possible in the windward. Other passes have at least past the queue for Versailles Castle, where we were allowed to queue for 90 minutes. Summary: The passport keeps what it promises, but in retrospect, only 50% of our goals were relevant for us.

Reply from Turbopass Dear customer, thank you for your feedback. It's a pity we could not impress you with our Paris City Pass. Our passport contains numerous attractions. The decision as to whether the purchase of a passport is profitable or not depends on the customer who is responsible for planning his stay. Best regards, Your Turbopass Team

"Poor investment."

2

Awful.

Wasted 1hr30 at their boot to receive ticket AFTER buying it online because there was only 1 employee and the lady in front of me was charged the fee twice and it took them over 1 hour to fix this.

No indication where was the fast track entry for the Louvre. French is my primary language and trying to ask around we had trouble to receive an answer.

Overall a big waste of money.

"City Pass underutilized, Museum Pass not much benefit; Metro pass perfect"

2

We were in Paris for 6 days. We used the CityPass once for the Bateaux Parisiennes ride, mistakenly thinking it would take us down the Seine and let us off, but instead we enjoyed the view from the river at 10pm. Otherwise the CityPass was not utilized and did not serve us for where we wanted to go and see. The Museum Pass does not help for several major attractions, or new exhibits, so was disappointing. We certainly hoped it would help us at the Louvre but instead we went on Weds at 6pm and there was no line whatsoever from the Pyramid entrance, so I'd recommend that approach instead.
The multi-day metro pass Paris Visite was great, worked flawlessly, great to have it in pocket when we landed. I didn't calculate the value of the pass versus our actual metro usage, but we used the metro extensively and without hesitation.

Reply from Turbopass Thank you for your feedback! Please note that during high season, at some spots there might be queues even for pass holders. However, at attractions such as Louvre Museum or Musée d'Orsay, there are special entrances for pass holders recognizable by a sign.
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"It's not worth it"

2

The pick-up just hard to find. Booking not available. The turbo pass is unknown in Paris. No one could tell us where the pickup center is. No telephone service advisor to get. Only answering machine. No Hop & Top read too late. The pass for a family with two children is not worth it. Way too expensive. Not again!!

Reply from Turbopass We very much regret that you were not satisfied with the use of the pass. The pick-up point for the Paris City Pass is the world-famous and centrally located department store \"Galerie Lafayette\". The Paris City Pass includes a Seine Cruise which gives users an unforgettable view of the city from the water side. With so many users, we do not know any partners in Paris who do not accept the Paris City Pass.
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"Unfortunately only partly worth the money."

2

Generally this pass is useful. Unfortunately, some deficiencies and gaps in the offer are evident. 1. It is advertised with discount for a bus tour. At the point of sales, however, no employee knew anything about it, ergo we did not receive a discount. 2. Versailles: The entrance to the castle is included, but not the train journey from Paris to Versailles as well as the entrance to the gardens. 3. It is indeed advertised to not have to be present. Since in reality most visitors have a similar or similar pass, the waiting times are still extreme (eg Versailles 2h).

Reply from Turbopass Thanks for your review! We regret that you were not fully satisfied with our passport. To your points: 1. You will receive the discount for the bus tour, as explained in the brochure, with the presentation of the pass at the sales point of the bus provider. 2. On our website as well as in the brochure, we would like to point out that an additional ticket has to be arranged for the trip to Versailles, as this is far from the city and is therefore not part of the included urban transport ticket. 3. At various attractions, such as Versailles, Musée d'Orsay or the Louvre, you can get access to the marked entrances by presenting the pass. Unfortunately it can come to the high season or a large number of pass-users also to these points to shorter waiting times. In general, however, you can save with the passport experience and in comparison to regular visitors a lot of time.
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"No more pass for 3 days!"

2

We bought a pass for 3 days. Unfortunately, the Museumspass in which I think the most popular attractions are included but only for 2 days! So far, I do not find any clear reference, which makes one point to it. Therefore you can save the pass for 3 days. Otherwise we had nice days in Paris. We were lucky, because generally there were few queues to which we would have had to wait if we had not had a passport.

Reply from Turbopass Thank you for your feedback. The validity of the museum pass is described on the website under the heading "Usage and Validity" and in our brochure on page 3. We are delighted that you have had a nice stay in Paris.
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"It is not worth it"

2

Actually, it is in the short term of the time one spends on the place at all not possible to use the pass. In addition, one suggests the pass which has shortened breeding times. At the Louvre this happened, but only here. In the Notre Dame you have to be like everyone else. If one wants to then on the tower, this is included in the ticket, you have to first download an app on mobile phone with which you then get a kind of admission reservation. Unfortunately, the app does not work. If you're lucky, there is a 15 minute wait and there are supposedly 502 people in front of you. The next moment there is 8 hours and over 1000 people. Access would not be granted, despite complaint at the entrance. The crypt was closed, so there was no entrance either. We paid with the passport both. Versailles. Here one saves only the queue at the ticket queue. In order to get into the castle we still had to wait two hours. If you want to go to the garden, you have to pay 9.50 euros. This is not included in the pass. So we can not recommend the pass. In the end, we made a loss of nearly 50 euros instead of saving.

Reply from Turbopass Thank you for your feedback! Our Paris City Pass includes a variety of free museums, tours and attractions, as well as free public transport and information material. The user can choose from this abundant range of services flexibly and at will, how he wants to shape his stay in the metropolis and use the passport. With the Paris City Pass, you will enjoy the privileged entrance to the popular sites of Louvre, Center Pompidou, Musée d'Orsay and Versailles Castle (including museum), as indicated on our website. In the peak season or due to security checks, short waiting times can also occur here, but you usually save a lot of time in comparison to non-pass holders.

" Paris City Pass "

2

Can't really see much in 3 days (Museum Pass worth only 2 days) and many things that are included in the pass are not perceived. So I wouldn't want to purchase this anymore.