Turbopass customers say
2620 of all Rome ratings 4.5 out of 5
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"Basically okay ..."

3

During our stay in Rome, attractions had free admission - eg the Vatican Museums and the Colosseum. Due to the Rome City Pass only the waiting time was shortened, purely financially the pass was not worth it.

"Transport worked ok but entrances not so much"

3

We used the pass for 5 days in Rome and while it worked great from the transportation part we had lots of problems with museum and attractions entrances. The pass only worked at a few museums even though they were on the list.

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"Disappointment"

3

No problem getting the turbopass, but you have to wait 24 hours to receive it by e-mail. Really tidy access to the Vatican, Colosseum and Forum. The documentation accompanying the pass is false and very incomplete. The famous BLEUS buses of the "Hop On Hop Off" system are actually RED and it is absolutely impossible to get on board as they are crowded and rare. We lost a lot of time and finally gave up after leaving 5 or 6 ... Too bad there is not a plan for the situation of museums whose entry is included in the past. Not practical!

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"There are better ones"

3

Unfortunately we were not informed before that the entrance to the Galleria Borghese must be booked in advance. So we went there in vain and would have received a ticket only three weeks later.

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"very good offer - but not always worth it"

3

We had the pass for 3 days, especially to pass the snakes. Unfortunately, this worked only conditionally. The entrance to the Castel Sant'Angelo and also to the Vatican Museums worked very smoothly - without queuing. However, it looked different then at the Coliseum and the Roman Forum. There we stood despite time card (Kollosseum) and valid ticket (Forum Romanum) for a long time in the queue. Organizationally there were unfortunately too long waiting times. What we very much regret is that the entrance to the Palatin Museeum should actually be included in the passport - according to the brochure, but we did not get admission there, since the entry in the Rome City Pass is not included

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"Tickets Roman Forum -"

3

For my daughter (12 years) I would not buy anymore. At Forum Romanum we would still have to hire you.

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"no need"

3

Basically, everything was fine. We did not have to queue anywhere. The obligatory bag checks have to be done anyway (in March it took about 10 minutes to queue up). I would book each performance separately next time, even if it costs a bit more. Then you can divide your day as you like

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"Except for the Coliseum, everything worked well!"

3

Entrance to the Vatican Museums worked out great. We could not use Metro because of a strike (was also extremely bad signposted).

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"All good just hopon hopof was a disappointment"

3

All good just hopon hopof was a disappointment

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"Everything in a package is not always better"

3

3-day turbo pass means exploring Rome for 3 days at turbo-pace. That can also degenerate into stress. You barely have time to record something in peace, because you want to take advantage of the passport. Annoying was that for turbo pass holders for the Coliseum a prior appointment was needed, which was not communicated in the passport information. Good is the unlimited use of public transport.

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"Was OK"

3

Could hop in Hip Off comfortably drive through the city and arbitrarily on and off. Something confusing that was not exactly described where the stops are (were too little info). There are a lot of different agencies there and a lot of buses. Could many sightseeing without long queuing visit.

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"practical but expensive"

3

There is a private entrance at the main attractions and you do not have to queue in front of the ticket counter.

Reply from Turbopass Dear customer, thank you for your feedback. We are very pleased to read that our Rome City Pass has met your expectations. All the more we regret that the passport is too expensive for you. We would be very happy about a second chance from you. Sincerely, Your Turbopass Team
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"practical but expensive"

3

There is a private entrance at the main attractions and you do not have to queue in front of the ticket counter.

"Rom City Trip"

3

Pro: - Check in to the sightseeing attractions worked fine (Vatikan, Kolloseum etc)
- Public traffic was fine as well
- 'One Card (Rom pass) only' for all attractions instead of many different

Con: - A lot of the other attractions were not completly for free, but only reduced price
- Rom pass did not always work perfectly when using the metro (only minor issue)
- In general one pay more on top than expected
- Flow of Information: On one day puplic transport personal was striking --> a short message from turbopass
would have been nice; also updates of what is going on during the trip (evetns, strikes, demonstrations,
everything which could enrich or effect the trip) would have been good.

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"handle long queues!"

3

The Turbopass has not been so financially worth it, because you just in the said time just a part of the attractions contained therein creates. The bus tour was really only ok, but the buses were very run down and we had to wait a long time. The good thing, however, was that you could bypass the really long queues and thus come directly to the security checkpoints (Colosseum, Roman Forum and Vatican Museums).

Reply from Turbopass Dear customer, thank you very much for taking the time to rate us. We are sorry if you did not have the time to see many attractions. Best regards, Your Turbopass Team
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"Was useful"

3

Pass benefited us. It is definitely recommended to buy tickets and tickets in advance. Whether via Turbopass o. Directly at the individual providers. It really is worth it with children up to 10 years in Rome, as they drive for free with the public and many entries are free.

Reply from Turbopass Dear customer, thank you for your order. We look forward to your next order today. Best regards, Your Turbopass Team
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"Cleverly combine passports"

3

Since the turbo pass can be used independently of the Vatican Museum and Rome City Pass, one should cleverly combine the passes. Unfortunately, you lose a lot of time through the many bag checks. The Rome Pass included the Sightsing bus in Rome. We were lucky with the weather and were on the upper deck. Unfortunately, the headphone ports were mostly broken in the empty seats or had a loose contact, so the information about the wonderful sights missing.

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"Very convenient, but check all QR Code before!"

3

We were four in Rome 3 days, with 2 children. Unfortunately we only noticed in Rome that a Turbocard QR Code was missing. Of course it annoys us, if you have to clarify it every time first (bus, but it worked out anyway), or nachzahlen (wax museum). I found the idea very good, everything is very well explained. Unfortunately, it did not work 100%

Reply from Turbopass Dear Customer, Thank you very much for taking the time to get feedback. We are very sorry that the Rome City Pass could not live up to your expectations. Our support team will contact you personally to check the matter with the QR code. Best regards, Your Turbopass Team

" Didn't really get what I paid for! "

3

Not bad, but in the end I think I could have been cheaper off if I booked evrything seperate online. Tickets for Galleria Borghese were sold out directly, I asked for tickets one week before visiting. The Vatican tickets were not upgradable which cost me a lot of time and effort to find out. Apparently the workers of Turbopass didn't know that. They told me to upgrade them by the website which didn't work or go to the office and upgrade it there, only to hear that because you booked with Turbo tours your ticket cannot be upgraded. So we missed to see the Vatican Gardens and wasted a lot of time. They will give you a ticket with your request date but there is no place to fill in the time. So you get random tickets for that day. Had to mail them to ask for a different visit time, which gave an issue at the Vatican by the ticket machine, had to go to the cashier desk to fix the tickets. No transfers for Fiumicino airport. All other attractions can be booked on their own website and are all skip the line tickets. I payed 160€ but I think I could have saved 60€ at least. Transport cards can be booked everywhere and is really very cheap. The bus tour is a small tour, better to take the big bus or a one day all in hop-on hop-off bus ticket for all lines. Rome is a very big and busy city and most of the attractions are still a few minutes walk from the metro. Would not recommend this card for Rome, but perhaps for other cities it could be well worth the money.

Reply from Turbopass Dear Customer, thank you for your feedback. We are extremely sorry to read, that the Rome City Pass did not fully meet your expectations.
According to the description on our website, the customer has to reserve the visit of the Galleria Borghese at least 10 days in advance. Without a reservation the entrance will be - also with a valid Rome City Pass - denied.
The Vatican ticket includes the Vatican Museums and the Sistine Chapel, not the Vatican Gardens. Probably you mixed something up.
An upgrade for the Vatican Tickets is not possible. For this reason the mentioned issue can only be due to a misunderstanding. We apologize for that. Best regards, Turbopass Team

" Much appreciated, except for the bus "

3

Our Roma City Pass was essential for visiting the Vatican museum and the Coloseum without it we would spend hours in the huge lines. We would appreciate getting also a priority access to the St. Peter's Cathedral which is not included in the Pass.There's a bad point however, we had troubles finding the hop-on-hop-off bus stops and it seems there are very few \"light blue\" busses compared to red, rose, green or yellow ones.