Turbopass customers say
2709 of all Rome ratings 4.5 out of 5
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"practical but expensive"

3

There is a private entrance at the main attractions and you do not have to queue in front of the ticket counter.

"Rom City Trip"

3

Pro: - Check in to the sightseeing attractions worked fine (Vatikan, Kolloseum etc)
- Public traffic was fine as well
- 'One Card (Rom pass) only' for all attractions instead of many different

Con: - A lot of the other attractions were not completly for free, but only reduced price
- Rom pass did not always work perfectly when using the metro (only minor issue)
- In general one pay more on top than expected
- Flow of Information: On one day puplic transport personal was striking --> a short message from turbopass
would have been nice; also updates of what is going on during the trip (evetns, strikes, demonstrations,
everything which could enrich or effect the trip) would have been good.

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"handle long queues!"

3

The Turbopass has not been so financially worth it, because you just in the said time just a part of the attractions contained therein creates. The bus tour was really only ok, but the buses were very run down and we had to wait a long time. The good thing, however, was that you could bypass the really long queues and thus come directly to the security checkpoints (Colosseum, Roman Forum and Vatican Museums).

Reply from Turbopass Dear customer, thank you very much for taking the time to rate us. We are sorry if you did not have the time to see many attractions. Best regards, Your Turbopass Team
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"Was useful"

3

Pass benefited us. It is definitely recommended to buy tickets and tickets in advance. Whether via Turbopass o. Directly at the individual providers. It really is worth it with children up to 10 years in Rome, as they drive for free with the public and many entries are free.

Reply from Turbopass Dear customer, thank you for your order. We look forward to your next order today. Best regards, Your Turbopass Team
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"Cleverly combine passports"

3

Since the turbo pass can be used independently of the Vatican Museum and Rome City Pass, one should cleverly combine the passes. Unfortunately, you lose a lot of time through the many bag checks. The Rome Pass included the Sightsing bus in Rome. We were lucky with the weather and were on the upper deck. Unfortunately, the headphone ports were mostly broken in the empty seats or had a loose contact, so the information about the wonderful sights missing.

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"Very convenient, but check all QR Code before!"

3

We were four in Rome 3 days, with 2 children. Unfortunately we only noticed in Rome that a Turbocard QR Code was missing. Of course it annoys us, if you have to clarify it every time first (bus, but it worked out anyway), or nachzahlen (wax museum). I found the idea very good, everything is very well explained. Unfortunately, it did not work 100%

Reply from Turbopass Dear Customer, Thank you very much for taking the time to get feedback. We are very sorry that the Rome City Pass could not live up to your expectations. Our support team will contact you personally to check the matter with the QR code. Best regards, Your Turbopass Team

" Didn't really get what I paid for! "

3

Not bad, but in the end I think I could have been cheaper off if I booked evrything seperate online. Tickets for Galleria Borghese were sold out directly, I asked for tickets one week before visiting. The Vatican tickets were not upgradable which cost me a lot of time and effort to find out. Apparently the workers of Turbopass didn't know that. They told me to upgrade them by the website which didn't work or go to the office and upgrade it there, only to hear that because you booked with Turbo tours your ticket cannot be upgraded. So we missed to see the Vatican Gardens and wasted a lot of time. They will give you a ticket with your request date but there is no place to fill in the time. So you get random tickets for that day. Had to mail them to ask for a different visit time, which gave an issue at the Vatican by the ticket machine, had to go to the cashier desk to fix the tickets. No transfers for Fiumicino airport. All other attractions can be booked on their own website and are all skip the line tickets. I payed 160€ but I think I could have saved 60€ at least. Transport cards can be booked everywhere and is really very cheap. The bus tour is a small tour, better to take the big bus or a one day all in hop-on hop-off bus ticket for all lines. Rome is a very big and busy city and most of the attractions are still a few minutes walk from the metro. Would not recommend this card for Rome, but perhaps for other cities it could be well worth the money.

Reply from Turbopass Dear Customer, thank you for your feedback. We are extremely sorry to read, that the Rome City Pass did not fully meet your expectations.
According to the description on our website, the customer has to reserve the visit of the Galleria Borghese at least 10 days in advance. Without a reservation the entrance will be - also with a valid Rome City Pass - denied.
The Vatican ticket includes the Vatican Museums and the Sistine Chapel, not the Vatican Gardens. Probably you mixed something up.
An upgrade for the Vatican Tickets is not possible. For this reason the mentioned issue can only be due to a misunderstanding. We apologize for that. Best regards, Turbopass Team

" Much appreciated, except for the bus "

3

Our Roma City Pass was essential for visiting the Vatican museum and the Coloseum without it we would spend hours in the huge lines. We would appreciate getting also a priority access to the St. Peter's Cathedral which is not included in the Pass.There's a bad point however, we had troubles finding the hop-on-hop-off bus stops and it seems there are very few \"light blue\" busses compared to red, rose, green or yellow ones.

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"Good to save waiting time, but not a real bargain"

3

We have approx. 480 EUR invested for 2 adults and 2 children for 2x3 days, real money! No worry-free package, but you always have to be careful and fight for his right. Especially the pass for children is issued differently than for adults, we could, for example, had to queue for children and pick up tickets, even though we had the Roma passport. Adults could pass snake, children had other pass, had to pay (eg Caracalla Therme, Museo Nazionale) => hit! Complex combinations are necessary to benefit from the pass, some museums require registration. Entry 6-10 days before, it happens quickly that you have tickets, but not allowed in, then if you are allowed in the cards are expired and you have to pay again , Would not buy the pass again, but take care of the planning myself. Conclusion: Nice marketing gimmick, but not a worry-free package, you quickly reach the limits.

Reply from Turbopass Dear Customer, We are very sorry if our Rome City Pass has not fulfilled your high expectations. A detailed description of the services and any previous reservations can be read on our website. Did you miss this information? Best regards, Your Turbopass Team
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"A very helpful companion for nice days"

3

For each of the 6 days we spent in Rome, everyone received two cards made of strong paper for the City Pass plastic card. These were valid for 2 attractions, which were enumerated in an enclosed booklet and for the use of public transport, such as the metro. Then the second card had to be rewritten and used. Why the plastic card was necessary, has not completely opened to us. For the visit to the Vatican, there was also an extra card, which nobody wanted to see, but only the cover letter with the QR code. Why can not everything be used with a card for 6 days? Clear advantage of the Rome City Pass: Leave the long queues, eg at the Coliseum behind. The use of public transport without having to buy tickets is very pleasant. It is a pity, however, that the journey from Fiumicino airport to Rome and back is not included in the Rome City Pass (must be paid extra). And a pity that attractions, such as the recommendable Catacomb Calixtus on the Via Appia Antica (which was an outing from Rome and an experience was ...) also have to be paid extra.

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"Only useful if you want to visit many museums"

3

For (pre-booked) entry to the Vatican Museums and Castel Sant'Angelo and for public transport helpful. Otherwise for 6 days stay not necessary. Unless you are next to the churches and main attractions still interested in many museums. Did not pay more for us as a family with 2 children (11, 13).

Reply from Turbopass Dear customer, many Dan for your feedback. We are very sorry if our Rome City Pass did not fully meet your high expectations. Whether the purchase of one of our passes is worthwhile or not is ultimately up to the individual customer, since only he is responsible for planning his stay. Best regards, Your Turbopass Team
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"City tour with the blue line not recommended !!!"

3

Unfortunately, the Hopp on Hopp off action went just as wrong, as was previously read in the reviews. Wait an hour and defective outputs for the audio guide. The upper deck was crowded and most guests felt the same way. We were then completely driven around once, was expected at 8 x exit with 8 hours waiting time. But it was uninteresting, because because of the defective outputs no information on the sights possible. Be careful even in high heat, while other buses had extended up their sunscreen, the blue line does not seem to have any blinds as rain or sun protection. Since you book this package to the VIP inlet to use, so no time wasted unnecessary time and then something.

Reply from Turbopass Dear Customer, Thank you very much for taking the time to write us feedback. We are very sorry that the city tour with the hop-on-hop-off did not quite live up to your expectations. We have already passed on your constructive information to our cooperation partner in Rome. For the experienced inconvenience we apologize to you. Nevertheless, we hope that you could enjoy the other attractions in Rome. Sincerely, Your Turbopass Team
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"Bad service on site"

3

The Citypass itself is a good idea, but we were more than dissatisfied with the service in the pickup station. Apart from the fact that the staff on site was very rude we were also lied, as far as the service included. We were told that the hop-on hop-off bus would be usable for the full three days, which we have relied on.

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"Did not really worth it, but it was ok"

3

We bought the City Pass relatively spontaneously. From the purchase everything went perfectly. The staff in HH are very nice and made special requests for the pickup possible. We also got everything that was included in the passport. What we complain about is that for us not clearly the extent of the City Pass on the website is shown. It is a bit confusing designed, so you could not estimate on the fast, what is now included as free and what additional payments has needed. On the one hand, we only noticed when picking up that the City Pass basically includes the original ROMA Pass and we had actually decided against the Roma Pass. Of course the Citty Pass also included the ticket and a hop on-hop off bus tour. In sum, it was not worth it for us. On the train ticket you can also do without, as much better on foot and individual tickets cost not much (1.50 €). In the Roma Pass only selected main attractions are included free of charge, which you then do not have to queue (which was really good). I would recommend the website of the City Pass clearer and not advertise with accessions, the anyway for all (even those who have no City Pass) are free (eg St. Peter's Basilica). The ascent to the tower is also not included, which is a pity, so you could have omitted this. What was good was that you had to buy a ticket for a certain time in the Vatican to avoid queues. But here too it has been unclear what is contained. It is clear that the Vatican courts are included, but on site we were only allowed to see the museum and the Sistine Chapel. On request, if you can see something outside of the building, we were told that s with the ticket is nothing. So in total: You can buy the City Pass well, if you want to worry about anything on the ground, but you have to inform yourself in advance too much, so you understand the scope of the benefits properly. Had I had time to get all the information before, I would have decided against the pass, as it was not worth it for us (due to the metro card and the Hop on Hop Off Bus). But if you really want to do the bus tour and only want to travel with buses / metro, for the card could be worthwhile in any case.

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"Great offer in too short a time"

3

Basically nice to get past snakes entrance. OK for a three-day trial trip, but unsuitable for intensive museum visits. Then prefer to book your ticket and "fast lane" in advance. In sum, the package was clearly too expensive for me. The blue bus is exactly the one of the many providers that runs the least. The waiting times at the still-reduced breakpoints waste valuable time. Too bad. Unfortunately, only one airport is included for transfer. The public transport ticket is not needed, a 100min ticket costs 1.50EUR in the event that the feet are limp. The rest can be great.

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"Great sightseeing - good package contents - but intransparent processes"

3

The order and the Internet presence still have potential until they are really good. We had to queue anyway z. For example, in the Vatican Museums or in the Colosseum, a real Tocket must first be exchanged. The procedures and the signage on site were too unclear. Bus driving was good, but we were looking for a timetable in vain.

Reply from Turbopass Dear customer, thank you for your feedback. We are very sorry that you were not completely satisfied with the Rome City Pass. On our website we point out that in the high season with the preferred admission to the Colosseum and the Vatican due to the sharp security measures can come to waiting times. We ask for your understanding that we as intermediaries have no influence on it. Best regards, Your Turbopass Team
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"Always something going on in Rome"

3

Basically, we are absolute fans of these city passes. Whether it always returns I do not know. But you definitely do more than without. And that has always paid off. Usually also the entrance to the top sights without waiting. Well, not in Rome. Despite Rome pass over an hour waiting at the Coliseum. Booked ticket for Sistine Chapel we had to expire, otherwise we would have missed our return flight. This is partly due to the enormous admission controls (in our day, unfortunately, indispensable) and on the other hand, the many providers sell the tours with immediate entry. In spite of everything. We would probably take the Rome Pass again.

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"Not up to date"

3

The City Pass has some advantages, such as preferential admission. The attached guide should be updated, however.

Reply from Turbopass Dear customer, thank you for your rating. The travel guide is updated twice a year for logistical reasons. All the latest information is available on our website, which is checked and updated daily. Best regards, Your Turbopass Team
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"Rome, worth a trip"

3

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"The best way to plan a city break!"

3

The VIP entry to the Coliseum and the Vatican saved us at least two hours waiting in the sun at 35 degrees!

Reply from Turbopass Dear customer, thank you very much for your positive rating. We look forward to your next booking today. Best regards, Your Turbopass Team