Turbopass customers say
2619 of all Rome ratings 4.5 out of 5
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"Not enough place for pickup"

2

Very few centres to pick up the pass. The lady who gave us the pass had no information about or even if she had was not interested in helping the customers.

"Nice idea"

2

Never could find the bus, even after asking multiple agents. Skip the line worked well at the Borghese Gallery. Overall, a self directed tour would be less expensive.

"Not worth the money"

2

Turbopass is too expensive and does not offer much more than just Rome City Pass + Vatican ticket which are more than half of the price.

Reply from Turbopass Thank you for your feedback! Please note that you purchased an all-inclusive-product which saves you time regarding organisation of single components and moreover provides you with the service of individual reservation of the Vatican visit, personal assistance (if necessary) by our staff via email or phone, a brochure and much more.
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"It was not what I expected"

2

Before Rome, I visited Paris, and I also used the City Pass. Unlike Paris, in this Rome City Pass, only the first attraction is completely free. When you want to use the City Pass for some second time, you are sent to the ticket office to pay approximately 50% of the total cost. This is reported by email to Turbo Pass and they answered that everything is included except 2 attractions where there was special rate, however the reality was different, we used the City Pass in Castelo de San Angelo where we paid nothing, There we went to the Coliseum where we had to pay about 7 Euro per person. They should check this situation directly with the service providers in Rome as other people informed us that they were going through the same situation.

Reply from Turbopass Thank you for your feedback! The Rome City Pass includes a number of free attractions such as the Coliseum, Castel Sant'Angelo, the Vatican including the Sistine Chapel / Vatican Museums / Vatican Museums, the Museo delle Cere, the Vigamus Museum and much more. We inform about the optimal use of the passport in the information leaflet enclosed with all passports.
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"Moderate!"

2

So, the good thing first: visiting the sights without queuing has worked very. It was also nice to use public transport easily, but the prices in Rome are cheap, you could have done well on site. The city tour was really nothing, a few info from the band, little, no information on interesting things, where you came over. You can walk in Rome or reach by metro. In every cheap city guide you learn more! The sent city guide with all explanations to the Rome passport was not for Rome, but for Paris. We only noticed that there, could not complain. Weak!!! Taken together, the price-performance ratio is not right for me!

Reply from Turbopass Vielen Dank für Ihre Rückmeldung. Wir entschuldigen uns, dass wir Ihnen den falschen Reiseführer zugesendet haben.Bezüglich der Stadtrundfahrt werden wir unserem Partner über Ihren Eindruck informieren. Wir freuen uns, dass Sie die Leistungen des Passes gut nutzen konnten.
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"Well"

2

The City Pass has worked very well in terms of museums and transport. The hop on hop off partner was the wasn't good. Old broken bus and we had to wait for replacement, which was then totally crowded. That was very annoying! Overall, you get the services offered locally much cheaper.

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"Unclear benefit"

2

The train journey from the airport to Rome is not included as the airport is out of scope. Free admission is not valid for all listed attractions, but only for two of your choice for each 72h Roma Pass you have. I would not buy the Rome City Pass any more, just the Roma Pass instead.

Reply from Turbopass Thank you for your feedback! Information on the recently included airport transfer from / to Ciampino can be found on our website: https://www.turbopass.de/rom/nahverkehr-rom.html. Please note that the website does not include the train but the transfer by bus (line 720 and line 520). The Rome City Pass includes a variety of free entries as well as discounted entries. Information on the optimal use of the passport is given in the information leaflet enclosed with all passports.
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"Does not need a human!"

2

Rome is great, but do not buy the turbo pass, way too expensive. You can also book the appointment in the Vatican Museums yourself. The turbo pass is the only extra for a city tour, unfortunately in uncomfortable buses, which drive very rarely compared to the competition. Prefer to book a tour with the Riten buses, you have more!

Reply from Turbopass Thank you for your feedback! Please note that the benefits of our Rome City Pass include getting an all-inclusive package and minimizing the amount of time spent on your own pre-organization. Furthermore, our pass includes many other attractions such as the Museo delle Cere and the Vigamus Museum as well as a practical information booklet with insider information. We are happy to welcome you as a guide to the city tour.
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"Rome is great, but the pass has weaknesses"

2

Hello, unfortunately that did not quite fit with the free entries of the listed recommendations. After visiting the Colosseo, the Foro Romano and the Caracalla spas, we had to pay half the entrance fee to the Castel Sant'Angelo. The lady told us that we have already used three free entries and therefore the quota was exhausted (has confirmed the card reader in the Castel Sant'Angelo). We had the Rome City Pass for six days !!!!

Reply from Turbopass Thank you for your feedback! In the information leaflet attached to all orders we explain the optimal use of the passport in 6 days. If you follow the recommendations, you can visit the four mentioned attractions free of charge during the validity period.
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"Rome February 2018"

2

We were in Rome at the beginning of February. We bought the ticket so we did not have to queue that much. That worked well so far. During our stay we drove exclusively with public transport. Metro is very good, with buses you have to prepare well. An app of public transport helps. We picked up the Rome City Pass in Rome and that was the first problem. You have to go through the security checkpoints at St. Peter's to get to the pick-up point - long queuing lines that you actually wanted to avoid! Then you came to the sights directly past the snakes. That worked very well. The hop-on-hop-off city tour was a disaster - we waited more than an hour for the first bus. Contrary to the start times on the Internet, the driver had told us that they start only at 10:30. If the hop-on hop-off sightseeing tour is important, other providers should take it.

Reply from Turbopass Thank you for your feedback! Please note that the pick-up point is outside the Vatican. You do not need to pass security checks to collect the documents. Only the skip-the-line entry into the Vatican itself requires passing the security check. We are happy to take your advice regarding Nahverkehrsapp and our provider to optimize the product. We apologize for the inconvenience.
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"Mega disappointed"

2

In principle, the passport is a great thing, but unfortunately the agency was not able to book our desired appointment. We wanted on 30.12. in the Vatican, have paid for it and have booked the 30.11. Due to the high demand then unfortunately no rebooking was possible and the appointment burst. The way of the employee was also not adapted. Look carefully at your documents! I am disappointed with the provider. But the passport is helpful and saves time and money.

Reply from Turbopass Thank you for your feedback! We very much regret that it came to the inconvenience you mentioned and hereby apologize again in good shape for this mishap on our part. The amount for the visit of the Vatican we have refunded as discussed back. We look forward to convincing you of our service on the next trip!

"Convenient but not satisfied "

2

I was convenient because I was able to get the Vatican and the coliseum tickets booked without much problem.
But other than that the other tickets or discounts are both worth it. I think it could be cheaper to just book them separately.
Other places I wanted to visit weren’t included, so consider if you really care about the places because for me it wasn’t the case.

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"Use of the City Pass doubtful"

2

Big criticism: Visiting the Vatican is included in the brochure, but can not be provided by this organization. When we wandered around in front of the Vatican with a deceived face, jmd approached us in German and offered us a tour for Vatican & Sistine Chapel & St. Peter's Basilica & Guidance in German (3 hours) -> worked, places in the Vatican were available (without permission etc) - > all nonsense, what Rome passport tells: there were places, no registration with the Vatican office in advance necessary. Further criticism: underage children are a bit cheaper, but we had to go to the Colosseum for the children again somewhere, because they do not get an electronic card -> then there is no great advantage there, if you are past the snakes and yet to do it again (only for the kids after being happy in it as an adult).

Reply from Turbopass Thank you for your feedback! We regret that you were not satisfied with our service. Unfortunately, due to the short-term nature and high demand in your case, tickets were no longer available for the Vatican. Accordingly, we have informed you and promptly refunded the fee for the tickets as agreed. We forgive the inconvenience and that you could not use the passport in full. On-site there may be short-term free capacity, especially when it comes to guided tours (which are not included with us). For any exceptions to the preferred intake with children, please refer to our brochure, which accompanies all documents.

" Not worth the price "

2

Unless you are going to be there for the 6 day experience I don’t think the turbo pass is necessary as you will pay more than the tickets are worth. It does beat waiting in line but at the same time you can get each separately for cheaper. We were there for 3 days but unless you are up bright an early especially In winter month you won’t get more than one attraction down. Vatican City on it’s own can easily be a day and half it all depends on how quickly you speed through things. We spent a whole day there and were left wanting more. The best part of the pass is the train pass since all tourist attractions are conveniently located Near the metro spots... worst part of the ticket was the hop on and off bus... waited 1.5- 2 hours for the bus. Apparently they only have one bus so you will be waiting long hours for it. In the time we spent waiting all the other hop and on hop off buses drove by by 5 times before ours came. We were even told by the vendors near the stop that it was the worse bus and to try to switch to one of the other buses because it was not going to get there anytime soon.... sure enough they were right..

Reply from Turbopass Thank you for the feedback and we are happy everything went well. We will follow the disapointment with the hop on hop off bus. Usually there are enough busses on route.

"Roma Pass should be mailed to you not to be picked up in Rome"

2

It is better for your Roma Pass to be mailed to you. It took us more than 3 hours to be able to find the exact location where to pick up the pass.

Reply from Turbopass Thank you for your feedback! Please note that we give detail information about the pickup office as well as a map, directions, the address and a picture of the office itself on each pickup voucher which is sent to our customers within 24hrs of booking. We do not give the exact address on our website. So it's inevitable to pay attention to the pickup voucher. We do never get bad feedback regarding the pickup office or the information on the voucher.
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"Too expensive"

2

For the entrance alone, the passport is ideal! However, for subway, train, is too expensive! Were the opinion that train to the airport was also there, but then not possible! Would not buy the pass anymore!

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"Does not really pay"

2

Regarding the entries is already a lot, but the passport is not perceived by the individual cultural sites very positive, which one can feel everywhere. Also not all entries are covered, at the national monument one is asked, for example, to the cash desk. Overall, the expenditure for us was not worth it.

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"Unfortunately not as expected"

2

Such a turbopass is generally recommended, as it saves long waiting times before top-highlights. However, the 2-day pass for us did not pay: Only Vatican and only one other sight free. After we had visited the Engelsburg on the first day, we had to pay the second day in the Colosseum. The Hop on Hop off bus we wanted to use often, but the valid blue line but only once seen and used. The red and the yellow line we regularly see past us. The free public transport we did not use at all, as the departure times and the routes were missing. Too bad, had hoped for more.

Reply from Turbopass Thanks for your comment! We regret that you were not fully satisfied with the Rome City Pass included. In addition to the Vatican, you can get a free entrance to various museums in the 2-day-variant, as well as the Colosseum / Forum Romanum / Palatine or the Engelsburg. All in all, it is an all-inclusive package, which not only saves users time-consuming pre-organization, but also offers a wide range of options and a high degree of flexibility on-site. We would be pleased to receive your comments as a suggestion for further optimization.
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"Service was excellent"

2

When we picked up the tickets in the shop we were first ignored (although no customers were in the business) and then treated very unfriendly. There were no explanations - just the hint "is in the description". The ticket for my 14-year-old daughter was only found after long and unwilling searches. The biggest rip-off was, however, that in front of the store "Keiler" sells tickets for the immediate entrance to St. Peter's - ie no security check. (Bonus is shared with the policeman who gave us immediate access to the security check). We have the 15.- / person invested, since the "nice" seller told us that otherwise we need at least 2 hours. Unfortunately only afterwards we learned from another tour guide that we can enter the Sistine Chapel anyway directly into the Petersplatz .... The entrance into the Sistine Chapel has worked without problems. The City Pass is only worthwhile if you would like to visit several museums, which are also included in the pass.

Reply from Turbopass Thanks for your review! We regret that you were not fully satisfied with our Rome City Pass. We would be glad to receive your advice on improving the service on site. As indicated on our website and also in the brochure, St. Peter's Basilica is generally free to visit. In the brochure, we also provide an insider tip on how to avoid any queues before St. Peter's. We generally advise you of additional ticket purchases on site for tours or sights that are already included in your passport. In addition to free museums, the Rome City Pass also offers free admission to the Colosseum, the Engelsburg and the wax museum.
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"Not worth for everyone"

2

It is not worth it if you visit the museums really, since you do not have the time, so many sights. Hop-on-hop-off is only possible on a single of the days. For example, it is possible to avoid queuing at the Vatican Museums, for example, with other pre-booking services, eg directly at the museums. It should be pointed out again that (at least on the 3-day pass) beyond the Vatican Museums only two museums / sites can be visited free of charge. In addition, there are only reductions. It is also misleading to check the St. Peter's in this comparison at Turbo Pass, but to cross through Roma Pass: St. Peter's is free to visit. When picking up close to St. Peter's, you get some unclear material, including a hand-written receipt for the hop-on-hop-off-tour, which you have to keep while you can not identify them as such of the bus company when you are on the Vatican visit. This handwritten receipt has to be given by bus. This and other things will not be further explained during the collection. You get then, by the way, Roma Pass as well as Turbopass and two moderately clear related books and must somehow manage.

Reply from Turbopass Thanks for your review! We regret that you were not fully satisfied with our passport. In addition to valuable insider information and unlimited public transport, free entry to the Vatican Museums / Sistine Chapel / Vatican Courts, our 3-day pass offers free entry to a variety of museums such as the Accademia Nazionale di San Luca and the Museo delle Cere and the Colosseum / Palatine / Forum Romanum and the Engelsburg. The bus tour is unlimited for one day. A further service of the product is that the customer receives an all-inclusive package, which takes him any pre-organization. The fact that St. Peter's Basilica is generally free of charge and can be visited without reservation is given on our website as well as in the travel documents several times. We would be pleased to receive your note regarding the procedure on site as a suggestion for improvement.