Turbopass customers say
2709 of all Rome ratings 4.5 out of 5
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"Sunk Cost Unless You Do the City Tour Bus"

2

I bought the London Pass when I visited London, and it was great value for the cost. For my visit to Rome, I decided to purchase the Rome City Pass, but the value was not quite satisfactory. The skip-the-line opportunities in Rome are very helpful, but on par with what you get with the London Pass. Doing the math, the Rome City Pass basically pushes you to do the free city tour bus because you won't get your money back otherwise. The value of the city tour bus is high, so skipping it is a large sunk cost. I took the first city bus tour on a weekend morning to avoid the crowd and traffic. If you don't do that, the ride won't be pleasant. Adding all the free visits, the discounted visits, and the free public transportation used, I barely justified the cost. In contrast, the London Pass offered many more free visits instead of just discounted visits. That's the main difference.

Reply from Turbopass Dear Customer, thank you for your feedback. We are extremely sorry to read, that the Rome City Pass did not fully meet your expectations. Our pass does not consist the Hop-on-hop-off tour only. This includes many top attractions among other the Vatican. If the purchase is worth, this depends on the individual planning of the customer. Best wishes, yours Turbopass Team
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"Not recommendable"

2

You can save the money !!! And you should urgently read the small print, in many museums you come in only with a previously made reservation and in many not at all. You have to queue anyway anyway because of the security checks. Only in the Colosseum it was worth it for us. The saved money but you can invest in the best food in the world rather than the Rome Pass!

Reply from Turbopass Dear customer, thank you for your feedback. We are very sorry if our Rome City Pass did not meet your high expectations. Our pass includes only one attraction (the Galleria Borghese), which requires a pre-booking. Therefore, we can not understand your criticism. On our website we point out that in the high season with the preferential admission at the Colosseum and Roman Forum can come due to the sharp security measures to waiting times. As an intermediary we have no influence on that. Best regards, Your Turbopass Team

"Not happy with TurboPass"

2

This is waste of money..first the outlet where to pick up the pass was not easy to find. Very disappointed. They have few hop on/ hop off bus. Things could be better. Not happy with turbo pass

Reply from Turbopass Dear Customer, thank you for taking the time to review our Rome City Pass. We much regret to read that our pass did not meet your expectations. We are surprised that you got some problems by finding our pick up point in Rome. The description on the pick up voucher is very detailed with photo and map. Did you maybe overlook it? Best wishes, Turbopass Team

" Rome City Pass "

2

The bus was really not like the hop on hop off in other cities. Stops were inconvenient.. Not a great value..

Reply from Turbopass Dear Customer, thank you for taking the time to review our Rome City Pass. We much regret to hear you were not satisfied with the hop-on-hop-off bus. However, we hope the other attractions met your expectations. Best wishes, Turbopass Team
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"Moderately usable"

2

The 6-day pass is well worth it only if you live far outside and must always go by bus, subway or tram. At the Roman Forum you can not visit things that are inside the forum. Most really interesting museums are not included. We were lucky; no long queues at the Coliseum and St. Peter's Basilica. Since we would have come through quickly without a pass. Beginning of September seems to be a good travel time for Rome. Settlement of the pass delivery went very well and fast.

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"the pass is ok, the price is not"

2

The documents were incomplete. We had plenty of time to ask for the rest. The local Roma pass would be enough if you dare to organize everything yourself. For 6 days it is much too expensive, if you really want to see a lot, you pay. I would not want to buy this anymore, only if I want everything organized, does it make sense. The explanations in the enclosed booklet are not easy to understand. There should be worked on a more understandable brochure.

" bus broke the deal "

2

the bus was not air conditioned and the headphones did not work for two out of three of us. the one that did work was sparse on information about the sites.

Reply from Turbopass Dear Customer, thank you for taking the time to review the Rome City Pass.
We much regret to hear you were not satisfied with the sightseeing bus. We will send your comments to our cooperation partner. We hope that this would not prevent you from booking one of our passes in the future.
Best regards from Hamburg,
Turbopass Team

"Don't book this tour!"

2

My major complaint was that my friend and I were excited for our first trip to Rome but the recording did not sync up to the attraction in front of us! Very annoying! And we waited 45 minutes for a bus to pick us up. They were supposed to be about every 10 minutes. Every time we got on a bus it was the same woman scanning our card. It was like there was only 1 bus. When we complained about our long was wait to her she claimed there were many more buses but they were behind schedule. I would suggest taking a different bus tour company next time. We saw the other buses all over the place and had trouble locating Turbopass. The tickets to the Vatican and metro were the best things about the pass

Reply from Turbopass We are sorry you have not been satisfied during the day when you used the sightseeing bus. We will pass the message to the bus company. Nice to hear you have been satisfied with all the other components of the Rome City Pass.
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"Well."

2

The city tour is pretty bad. Day tickets for local transport would also be enough. Rather, something for the convenience, certainly not for saving.

"Not enough place for pickup"

2

Very few centres to pick up the pass. The lady who gave us the pass had no information about or even if she had was not interested in helping the customers.

"Nice idea"

2

Never could find the bus, even after asking multiple agents. Skip the line worked well at the Borghese Gallery. Overall, a self directed tour would be less expensive.

"Not worth the money"

2

Turbopass is too expensive and does not offer much more than just Rome City Pass + Vatican ticket which are more than half of the price.

Reply from Turbopass Thank you for your feedback! Please note that you purchased an all-inclusive-product which saves you time regarding organisation of single components and moreover provides you with the service of individual reservation of the Vatican visit, personal assistance (if necessary) by our staff via email or phone, a brochure and much more.
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"It was not what I expected"

2

Before Rome, I visited Paris, and I also used the City Pass. Unlike Paris, in this Rome City Pass, only the first attraction is completely free. When you want to use the City Pass for some second time, you are sent to the ticket office to pay approximately 50% of the total cost. This is reported by email to Turbo Pass and they answered that everything is included except 2 attractions where there was special rate, however the reality was different, we used the City Pass in Castelo de San Angelo where we paid nothing, There we went to the Coliseum where we had to pay about 7 Euro per person. They should check this situation directly with the service providers in Rome as other people informed us that they were going through the same situation.

Reply from Turbopass Thank you for your feedback! The Rome City Pass includes a number of free attractions such as the Coliseum, Castel Sant'Angelo, the Vatican including the Sistine Chapel / Vatican Museums / Vatican Museums, the Museo delle Cere, the Vigamus Museum and much more. We inform about the optimal use of the passport in the information leaflet enclosed with all passports.
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"Moderate!"

2

So, the good thing first: visiting the sights without queuing has worked very. It was also nice to use public transport easily, but the prices in Rome are cheap, you could have done well on site. The city tour was really nothing, a few info from the band, little, no information on interesting things, where you came over. You can walk in Rome or reach by metro. In every cheap city guide you learn more! The sent city guide with all explanations to the Rome passport was not for Rome, but for Paris. We only noticed that there, could not complain. Weak!!! Taken together, the price-performance ratio is not right for me!

Reply from Turbopass Vielen Dank für Ihre Rückmeldung. Wir entschuldigen uns, dass wir Ihnen den falschen Reiseführer zugesendet haben.Bezüglich der Stadtrundfahrt werden wir unserem Partner über Ihren Eindruck informieren. Wir freuen uns, dass Sie die Leistungen des Passes gut nutzen konnten.
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"Well"

2

The City Pass has worked very well in terms of museums and transport. The hop on hop off partner was the wasn't good. Old broken bus and we had to wait for replacement, which was then totally crowded. That was very annoying! Overall, you get the services offered locally much cheaper.

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"Unclear benefit"

2

The train journey from the airport to Rome is not included as the airport is out of scope. Free admission is not valid for all listed attractions, but only for two of your choice for each 72h Roma Pass you have. I would not buy the Rome City Pass any more, just the Roma Pass instead.

Reply from Turbopass Thank you for your feedback! Information on the recently included airport transfer from / to Ciampino can be found on our website: https://www.turbopass.de/rom/nahverkehr-rom.html. Please note that the website does not include the train but the transfer by bus (line 720 and line 520). The Rome City Pass includes a variety of free entries as well as discounted entries. Information on the optimal use of the passport is given in the information leaflet enclosed with all passports.
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"Does not need a human!"

2

Rome is great, but do not buy the turbo pass, way too expensive. You can also book the appointment in the Vatican Museums yourself. The turbo pass is the only extra for a city tour, unfortunately in uncomfortable buses, which drive very rarely compared to the competition. Prefer to book a tour with the Riten buses, you have more!

Reply from Turbopass Thank you for your feedback! Please note that the benefits of our Rome City Pass include getting an all-inclusive package and minimizing the amount of time spent on your own pre-organization. Furthermore, our pass includes many other attractions such as the Museo delle Cere and the Vigamus Museum as well as a practical information booklet with insider information. We are happy to welcome you as a guide to the city tour.
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"Rome is great, but the pass has weaknesses"

2

Hello, unfortunately that did not quite fit with the free entries of the listed recommendations. After visiting the Colosseo, the Foro Romano and the Caracalla spas, we had to pay half the entrance fee to the Castel Sant'Angelo. The lady told us that we have already used three free entries and therefore the quota was exhausted (has confirmed the card reader in the Castel Sant'Angelo). We had the Rome City Pass for six days !!!!

Reply from Turbopass Thank you for your feedback! In the information leaflet attached to all orders we explain the optimal use of the passport in 6 days. If you follow the recommendations, you can visit the four mentioned attractions free of charge during the validity period.
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"Rome February 2018"

2

We were in Rome at the beginning of February. We bought the ticket so we did not have to queue that much. That worked well so far. During our stay we drove exclusively with public transport. Metro is very good, with buses you have to prepare well. An app of public transport helps. We picked up the Rome City Pass in Rome and that was the first problem. You have to go through the security checkpoints at St. Peter's to get to the pick-up point - long queuing lines that you actually wanted to avoid! Then you came to the sights directly past the snakes. That worked very well. The hop-on-hop-off city tour was a disaster - we waited more than an hour for the first bus. Contrary to the start times on the Internet, the driver had told us that they start only at 10:30. If the hop-on hop-off sightseeing tour is important, other providers should take it.

Reply from Turbopass Thank you for your feedback! Please note that the pick-up point is outside the Vatican. You do not need to pass security checks to collect the documents. Only the skip-the-line entry into the Vatican itself requires passing the security check. We are happy to take your advice regarding Nahverkehrsapp and our provider to optimize the product. We apologize for the inconvenience.
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"Mega disappointed"

2

In principle, the passport is a great thing, but unfortunately the agency was not able to book our desired appointment. We wanted on 30.12. in the Vatican, have paid for it and have booked the 30.11. Due to the high demand then unfortunately no rebooking was possible and the appointment burst. The way of the employee was also not adapted. Look carefully at your documents! I am disappointed with the provider. But the passport is helpful and saves time and money.

Reply from Turbopass Thank you for your feedback! We very much regret that it came to the inconvenience you mentioned and hereby apologize again in good shape for this mishap on our part. The amount for the visit of the Vatican we have refunded as discussed back. We look forward to convincing you of our service on the next trip!