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2709 of all Rome ratings 4.5 out of 5
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"Convenient but not satisfied "

2

I was convenient because I was able to get the Vatican and the coliseum tickets booked without much problem.
But other than that the other tickets or discounts are both worth it. I think it could be cheaper to just book them separately.
Other places I wanted to visit weren’t included, so consider if you really care about the places because for me it wasn’t the case.

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"Use of the City Pass doubtful"

2

Big criticism: Visiting the Vatican is included in the brochure, but can not be provided by this organization. When we wandered around in front of the Vatican with a deceived face, jmd approached us in German and offered us a tour for Vatican & Sistine Chapel & St. Peter's Basilica & Guidance in German (3 hours) -> worked, places in the Vatican were available (without permission etc) - > all nonsense, what Rome passport tells: there were places, no registration with the Vatican office in advance necessary. Further criticism: underage children are a bit cheaper, but we had to go to the Colosseum for the children again somewhere, because they do not get an electronic card -> then there is no great advantage there, if you are past the snakes and yet to do it again (only for the kids after being happy in it as an adult).

Reply from Turbopass Thank you for your feedback! We regret that you were not satisfied with our service. Unfortunately, due to the short-term nature and high demand in your case, tickets were no longer available for the Vatican. Accordingly, we have informed you and promptly refunded the fee for the tickets as agreed. We forgive the inconvenience and that you could not use the passport in full. On-site there may be short-term free capacity, especially when it comes to guided tours (which are not included with us). For any exceptions to the preferred intake with children, please refer to our brochure, which accompanies all documents.

" Not worth the price "

2

Unless you are going to be there for the 6 day experience I don’t think the turbo pass is necessary as you will pay more than the tickets are worth. It does beat waiting in line but at the same time you can get each separately for cheaper. We were there for 3 days but unless you are up bright an early especially In winter month you won’t get more than one attraction down. Vatican City on it’s own can easily be a day and half it all depends on how quickly you speed through things. We spent a whole day there and were left wanting more. The best part of the pass is the train pass since all tourist attractions are conveniently located Near the metro spots... worst part of the ticket was the hop on and off bus... waited 1.5- 2 hours for the bus. Apparently they only have one bus so you will be waiting long hours for it. In the time we spent waiting all the other hop and on hop off buses drove by by 5 times before ours came. We were even told by the vendors near the stop that it was the worse bus and to try to switch to one of the other buses because it was not going to get there anytime soon.... sure enough they were right..

Reply from Turbopass Thank you for the feedback and we are happy everything went well. We will follow the disapointment with the hop on hop off bus. Usually there are enough busses on route.

"Roma Pass should be mailed to you not to be picked up in Rome"

2

It is better for your Roma Pass to be mailed to you. It took us more than 3 hours to be able to find the exact location where to pick up the pass.

Reply from Turbopass Thank you for your feedback! Please note that we give detail information about the pickup office as well as a map, directions, the address and a picture of the office itself on each pickup voucher which is sent to our customers within 24hrs of booking. We do not give the exact address on our website. So it's inevitable to pay attention to the pickup voucher. We do never get bad feedback regarding the pickup office or the information on the voucher.
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"Too expensive"

2

For the entrance alone, the passport is ideal! However, for subway, train, is too expensive! Were the opinion that train to the airport was also there, but then not possible! Would not buy the pass anymore!

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"Does not really pay"

2

Regarding the entries is already a lot, but the passport is not perceived by the individual cultural sites very positive, which one can feel everywhere. Also not all entries are covered, at the national monument one is asked, for example, to the cash desk. Overall, the expenditure for us was not worth it.

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"Unfortunately not as expected"

2

Such a turbopass is generally recommended, as it saves long waiting times before top-highlights. However, the 2-day pass for us did not pay: Only Vatican and only one other sight free. After we had visited the Engelsburg on the first day, we had to pay the second day in the Colosseum. The Hop on Hop off bus we wanted to use often, but the valid blue line but only once seen and used. The red and the yellow line we regularly see past us. The free public transport we did not use at all, as the departure times and the routes were missing. Too bad, had hoped for more.

Reply from Turbopass Thanks for your comment! We regret that you were not fully satisfied with the Rome City Pass included. In addition to the Vatican, you can get a free entrance to various museums in the 2-day-variant, as well as the Colosseum / Forum Romanum / Palatine or the Engelsburg. All in all, it is an all-inclusive package, which not only saves users time-consuming pre-organization, but also offers a wide range of options and a high degree of flexibility on-site. We would be pleased to receive your comments as a suggestion for further optimization.
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"Service was excellent"

2

When we picked up the tickets in the shop we were first ignored (although no customers were in the business) and then treated very unfriendly. There were no explanations - just the hint "is in the description". The ticket for my 14-year-old daughter was only found after long and unwilling searches. The biggest rip-off was, however, that in front of the store "Keiler" sells tickets for the immediate entrance to St. Peter's - ie no security check. (Bonus is shared with the policeman who gave us immediate access to the security check). We have the 15.- / person invested, since the "nice" seller told us that otherwise we need at least 2 hours. Unfortunately only afterwards we learned from another tour guide that we can enter the Sistine Chapel anyway directly into the Petersplatz .... The entrance into the Sistine Chapel has worked without problems. The City Pass is only worthwhile if you would like to visit several museums, which are also included in the pass.

Reply from Turbopass Thanks for your review! We regret that you were not fully satisfied with our Rome City Pass. We would be glad to receive your advice on improving the service on site. As indicated on our website and also in the brochure, St. Peter's Basilica is generally free to visit. In the brochure, we also provide an insider tip on how to avoid any queues before St. Peter's. We generally advise you of additional ticket purchases on site for tours or sights that are already included in your passport. In addition to free museums, the Rome City Pass also offers free admission to the Colosseum, the Engelsburg and the wax museum.
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"Not worth for everyone"

2

It is not worth it if you visit the museums really, since you do not have the time, so many sights. Hop-on-hop-off is only possible on a single of the days. For example, it is possible to avoid queuing at the Vatican Museums, for example, with other pre-booking services, eg directly at the museums. It should be pointed out again that (at least on the 3-day pass) beyond the Vatican Museums only two museums / sites can be visited free of charge. In addition, there are only reductions. It is also misleading to check the St. Peter's in this comparison at Turbo Pass, but to cross through Roma Pass: St. Peter's is free to visit. When picking up close to St. Peter's, you get some unclear material, including a hand-written receipt for the hop-on-hop-off-tour, which you have to keep while you can not identify them as such of the bus company when you are on the Vatican visit. This handwritten receipt has to be given by bus. This and other things will not be further explained during the collection. You get then, by the way, Roma Pass as well as Turbopass and two moderately clear related books and must somehow manage.

Reply from Turbopass Thanks for your review! We regret that you were not fully satisfied with our passport. In addition to valuable insider information and unlimited public transport, free entry to the Vatican Museums / Sistine Chapel / Vatican Courts, our 3-day pass offers free entry to a variety of museums such as the Accademia Nazionale di San Luca and the Museo delle Cere and the Colosseum / Palatine / Forum Romanum and the Engelsburg. The bus tour is unlimited for one day. A further service of the product is that the customer receives an all-inclusive package, which takes him any pre-organization. The fact that St. Peter's Basilica is generally free of charge and can be visited without reservation is given on our website as well as in the travel documents several times. We would be pleased to receive your note regarding the procedure on site as a suggestion for improvement.
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"Bad experience"

2

We decided to pick up the pass in Rome ourselves, but the address was wrong, which was also noticed in the man who gave us the right address. At this address, there was no hint where to pick up the passport, we had to ask about three different people in this shop until we arrived at the right person. In the Vatican Museums, the voucher was missing. It is a very good idea with different problems. Hochachtungsvoll E. reason

Reply from Turbopass We regret that there has been misunderstanding regarding the address of our pick-up point. Since there have not been any problems so far, we will, of course, clarify the facts. The ticket for the Vatican Museums is received by the customer together with the pick-up ticket by email.
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"Not necessary"

2

Hello all together :-) I bought the Rome Pass for 3 days and paid 200 €. For a trainee very much money. The offer on the site was very tempting, it seemed like you would get almost everywhere free of charge. The pass was therefore good, that one did not have to stand at the colloseum. We wanted to go to a few museeun like Leonardo Davini and as we had to pay as well as 2 other museums. So if you have money, you can buy this fun and do not stop at the Colosseum. Otherwise the metro is not so expensive. One also comes without the pass.

Reply from Turbopass Thanks for your comment! The 3-day pass costs € 99.90 and includes free admission to the Topattractions Forum Romanum, Palatine, Colosseum, Vatican Museums, Sistine Chapel, Engelsburg as well as a variety of museums, the Museo delle Cere wax museum Local transport in the inner city area, information material and discounts on other leisure facilities and attractions. At Mostra di Leonardo da Vinci, Rome City Pass holders receive a price reduction of € 2 on the regular admission price.
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"Goes so"

2

Unfortunately, we did not receive any information during the passport pickup, such as the receipt, if the activation of the cards did not work (as unfortunately happened). Without these, the cards will not be accepted. The Hop on hop off bus tour is unfortunately not recommended!

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"Rome City Pass not so helpful - Roma Pass as well as Vatikanicket but already"

2

We used the Roma Pass very often and found it very good skipping queues! Unfortunately the local transport does not include the train from the airport to the city.

Reply from Turbopass Wir freuen uns, dass Ihnen die Nutzung des Rom City Pass gefallen hat. Leider befindet sich der Flughafen außerhalb des Tarifgebiets des ÖPNV. Wir planen aber eine Lösung zu finden, um auch die Fahrt vom Flughafen als Bestandteil mit anbieten zu können.
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"Antje and Achim from Franconia"

2

The info that 3-day-pass 2 star highlights can be booked, can be recognized only after receipt of the booklet. The notice to the Galleria Borghese \"to telephone before\" does not say that this telephone call should be already at least 3 weeks before the desired date.

Reply from Turbopass Thank you for your feedback! We regret that you could not use our Rome City Pass as desired. Our Rome City Pass includes a variety
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"Unfortunately not satisfactory."

2

We bought the Rome City Pass with the expectation, so that less effort to visit the sights worth to have ... Unfortunately, this has only partially realized. Negative: The company for the city tour should urgently be changed. 1.) the Vatican is no longer approached. 2) the bus ride significantly less than ALL other suppliers in the city. 3) in the rain the roof is not closed, even if the seats are all occupied. 4) If the bus travels the tour at will - each time with a different route and other stops. And 5) last but not least, the staff inform you wrongly. We were shortly after half past four at the Coliseum and after 40 minutes of waiting time came finally also an employee of the bus company. He told us that there would be no more buses and we would have to walk to Circus Maximus on foot. Fortunately, we did not accept this rate (compared to 20 other waiters), but once we checked the normal public transport. 2 minutes later a bus came to the company and took us with us. -> Absolutely disappointing. The entry into the Vatican was much later than hoped. Even if on the order homepgae specified, a pity that there is no pre-office by e-mail or similar. The surprise came only by mail with the tickets. 4 tickets ordered - unfortunately only 2 city maps received. Public transport ticket has not worked in the bus. Castel Sant Angelo - No Fast Track entrance available. Not signposted. Also on request not allowed. Positive: Colosseum - entrance as expected Fast track. However, one would get the entry on the first Sunday of the month for free (but is our own fault that we were not informed). Shipment fast and reliable.

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"Okay - visit with the Rome City Pass"

2

My recommendation: Romapass at the airport itself, at home on the computer make online reservation for Vatican museums and who needs the bus - the finds it in Rome at every corner.

Reply from Turbopass Thank you for your feedback! Our Rome City Pass is an all-inclusive sightseeing package, which gives the user a lot of time and flexibility. This includes the individual booking of the Vatican visit, the Hop-on-Hop-off city tour and the use of local transport, as well as visiting a variety of museums and top attractions such as the Colosseum or the Engelsburg. In addition, all customers receive a German-language travel brochure with valuable insider tips and practical hints. As a result, the customer saves on-site searching and the lengthy organization in advance, and instead receives an overall package with all the components that are important for a relaxing stay in Rome.
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"That's okay"

2

The booking of the entrance to the Vatican Museums was a good thing, as otherwise many hours of waiting at the checkout would have had to be accepted. The city tour is corrosive! Problem: The bus is not planned for a tour, but for sightseeing hop on hop off, ie for exit and access as desired. This means waiting times of almost 10 minutes at almost every stop.

Reply from Turbopass Thank you for your feedback! Our Rome City Pass is an all-inclusive sightseeing package, which gives the user a lot of time and flexibility. This includes the individual booking of the Vatican visit, the Hop-on-Hop-off city tour and the use of local transport, as well as visiting a variety of museums and top attractions such as the Colosseum or the Engelsburg. In addition, all customers receive a German-language travel brochure with valuable insider tips and practical hints. As a result, the customer saves on-site searching and the lengthy organization in advance, and instead receives an overall package with all the components that are important for a relaxing stay in Rome.
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"Top for adults-pointless for children"

2

Adults save with the turbopass a lot of time and depending on the use also money. For children not recommended. All museums, etc. are free in Rome for children (or minimum admission) accompanied by adults. The 6-day pass consists of two 3-day passes. Very unfortunate because you can not see sights that you have not achieved in the first three days in the last three days. This is nowhere (and restricts a very one!) Villa Borghese must be reserved long before in advance by telephone. Despite reading the small print not noticed.

Reply from Turbopass Thanks for your comment. Most state museums are free for children. However, the passport also contains content beyond and without the passport, children must queue without their parents. Therefore, the pass is also worthwhile for children (at a discounted \"children's price\", the free museums are taken into account). It goes without saying that you can also visit a 6-day pass that has not been created before.
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"Total package not necessary"

2

Roma Pass and Vatican Pass were helpful, even if the conditions of the Roma Pass were not clearly described. For the price I also expected more detailed information about the sights.

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"At the beating past, but many sights not there"

2

+ You can go past the queue + free metro buses - buses are so crowded that you can not go anyway. - many important sights not included, for example St. Peter's, Villa Borghese, Capitoline museums - lady at the Passausgabe could make no explanations, no questions answer Conclusion: we were in the off-season in Rome, the pass passed some waiting time. But that was it, too. Probably one comes better, if one spontaneously leads a guidance before the sights.

Reply from Turbopass Vielen Dank für Ihr Feedback! Schön, dass Sie mit unserem Rom City Pass die Warteschlangen umgehen konnten!
Der Petersdom ist für die Öffentlichkeit generell kostenfrei und ohne Reservierung zugängig.
Die Villa Borghese und die Kapitolinischen Museen können je nach Präferenz mit unserem Pass kostenfrei besucht werden.
Hinsichtlich der Informationsvergabe unserer Abholstelle nehmen wir Ihr Feedback gerne als Anregung auf.