Turbopass customers say
2709 of all Rome ratings 4.5 out of 5
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"Unfortunately disappointing"

2

After a lot of research and consideration of different possibilities, we were able to convince ourselves of the Rome City Pass. Unfortunately, when we arrived, we had to realize that we had to pay at some sights a reduced price. The booking was simple and the documents clearly designed, all in all nevertheless rausgeschmissenes money.

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"Attention!"

2

Card is extremely expensive. No preferential entry into St. Peter's Basilica. The selection of museums is m. E. unsatisfactory. Please calculate exactly whether this is worth it !!

Reply from Turbopass Hello, as stated on our website and in our brochure, St. Peter's Cathedral is always free, usually without charge.
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"Reasonable pass but overpriced"

2

This Turbo Pass includes among others a free city tour. The tour must not be interrupted which is also absolutely stupid. You also get cheap earphones but anyway of no use, since the installed in the bus sockets do not work. Better to book on the spot an inexpensive Hopp On / Hopp Off Tour.
The advisory office in Rome (where we picked up the Turbo Pass) could also be improved.
Good was the fast lane access to the Vatican Museum - which one can buy onsite, too. The museum is indeed great but you will be hunted here in a crowd of people through the museum.

Reply from Turbopass Vielen Dank für Ihr Feedback zu unserem Rom City Pass! Derzeit überarbeiten wir die von Ihnen genannten Punkte sowie Inhalte des Passes, um in Kürze ein optimiertes Produkt mit weiteren Vorteilen und kostenfreien Sehenswürdigkeiten anbieten zu können. Auch eine Hop-on-Hop-off-Bustour wird dann inkludiert sein. Wir freuen uns, wenn wir Sie bei Ihrer nächsten Reise wieder von unserem Service überzeugen dürfen!
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"Much too expensive!"

2

The Turbo Pass is not recommendable, it is far too expensive.

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"Price Leistund unjustified"

2

Not particularly worthwhile. For the money you can really make little and in the end it has not paid off for us.

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"Value is wrong"

2

We like to make city trips and therefore have experience with City passports. Compared to other cities is less necessary for the money that it costs the Rome City Pass. There are few entry-free offers, other attractions are then visible with reduced fees. The Galleria Borghese we could not visit with CityPass, although it was (for 6 days) in our CityPass. For City Pass holders a telephone registration at the Galleria Borghese is necessary. Only - how do you do when simply detecting a recorded message on the phone number that tells you that there are no tickets available? Interestingly, tickets to get on the spot for the regular price both online. A real plus point for the CityPass is the shorter waiting time for admission, particularly in the Roman Palatine and Forum.

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"Very poor"

2

I ordered the whole package for one adult and two children. Only lacked the maps which were then sent to me quickly. Since the package child to distinguish an adult, is only noticed in Rome that the Rompass missing. After some back and forth the money was refunded for the missing passport. That I bought only once for me a metro ticket for three days because I thought that only lacks the ticket and when we were in vain lost time hours before Collosseum, but you will not be compensated. Only the time saved on the Vatican could agree conciliatory.

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"Too expensive!"

2

Public transportation (subway and bus) we could not use because always crowded! Roman Forum the pass was not accepted. Pass for youths did not work, however, the Vatican and Castel Sant'Angelo a new ticket has been created out of goodwill, but that means waiting. Furthermore everywhere eternally long queues for security checks.

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"Room"

2

In the information center at the Vatican where you should pick up the tickets, the lady was very rude to us. In my opinion such a rude lady at the information center, where she has to do with many tourists and is constantly in contact with travelers for help or information should not work. I immediately wanted to complain to you, but then I have been thinking differently. I did not make me my vacation in Rome broken. From Rome I was generally very enthusiastic and we are planning our family vacation next year in summer there again to spend. But I will not buy the Rome City Pass again for the reason mentioned above.

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"Confusing - Many small museums with them (No plan with all the small museums drawn in)"

1

Confusing - Whether the whole small museums is a matter of taste - Only for the major attractions is in my opinion too expensive - The hop on hop off bus should be crowded according to the Internet. The public transport is in the passport only if you click it and it also EXTRA paid .... My conclusion: You should also read the small letters and not be blinded by the advertising or their headlines - cancellation only with -30 € per card possible Unrentable - urgent improvements necessary eg a map design where you can see and plan which museums are in the vicinity and which one can look at each other!

"Poor customer service compared to other sites , confusion at many attractions ."

1

We were very disappointed in the Turbo city pass ,when we tried to use the pass we were sent to
a tourist office who then sent us back to where we had come from .
We had tickets to the colosseum, that I made a mistake with timing ,noticed immediately and ask for help in changing the time ,turbo passed refused ,on another site the company changed a date for us without question .At Palatine hill we were issued adult tickets as children were free (I asked about this and was told kids don’t need a ticket)but at the attraction the children needed a ticket so were told we had to line up to get kids tickets wasting a lot of time .

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"Bad price-performance ratio"

1

The turbo pass offers too little for the money paid. No discounts in museums, etc. And if so, then max. 2 euros. And 7 euros per day for local transport in Rome are also too much. The single tickets in Rome are priced at 1.50 euros and are valid for 100 minutes, so that 2 tickets per day are completely sufficient, especially as you can do a lot of walking.

"Waste of money!!! "

1

I would rate a 0 if I could. This pass is an utter waste of money. Gets you into hardly anything and the attractions it does mention a lot of them are normally free!! Do NOT buy! I could’ve spent 200+ euros a lot better!!!

Reply from Turbopass thank you for your comment and we are sorry that you are not happy with the pass. Unfortunately in Rom the most attractions are not for free, on the contrary, the big ones are not only to pay but need a reservation to get in quick.
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"Unfortunately, not satisfied."

1

Unfortunately we are unlucky. Vatican sightseeing was booked for us with English management. Rebooking was not possible. So the money is gone. A booking on site was unproblematic umsaht also took longer than the online process. Colosseo was booked for us only after departure. The money was refunded. But on site nevertheless a booking was possible. A star stays, because at the small attractions has already worked. Too bad. We have been hoping for more. And the worst part was the hotline staff. Only the fourth has somehow taken care of us. Online is has a lottery.

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"Unnecessary"

1

We had to wait anyway and what would have been interesting was not included

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"Rome City Pass - total disappointment"

1

Since I had great experiences with the Turbo Pass Hamburg, it was clear to me to select this passport again on our visit to Rome. In short: I felt really ripped off and will not recommend this pass! Some details: The ticket for the bus (Sit Bus) to pay extra from the airport to the Termini, as we got to the bus it was already full and we had to wait another 1/2 -3/4 hour for the next bus. The journey took more than an hour. Although more expensive by train but much faster. In order to get to the Vatican Museums and the Sistine Chapel, I have to book a guided tour, as all scheduled times were given for weeks. The museum Doria Pamphilj gallery with private rooms should be € 5 cheaper - city pass for € 5 - absolutely not correct as there is no agreement with Rome City Pass. The entrance costs therefore € 12 extra and add € 2 for the living space per person (if you are there before ...) Roma 3D was also a number! Should be free admission, arrived there "unfortunately no" until May, we get a ticket, should the entrance be possible, then it is free? Of course, I will fly back to Rome in two months and redeem this voucher! The pastry delivery is free, but you have to be brave. The suitcases are in a separate room, no door and no staff to pay attention. When I picked up my suitcase (yes, he was still there), nobody really noticed.

"Expensive!!"

1

I had bought a 3 day pass and I found it pretty expensive. Instead of buying turbo pass I would recommend buying Roma pass and purchase hop-on hop-off separately.

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"Colloseum changed conditions"

1

You pay to be able to pass snakes. After payment comes an email that this is no longer the case with the Colloseum. It takes 2 hours to get a time like the Vatican. Thus absolutely overpriced and meaningless !! Conditions to change after payment is limited to fraud!

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"Does not value money"

1

The Rome line buses were totally filthy instead of info only rushing or whistling connections for headphones fell partially from the wall. For the time window in the Colosseum 2.5 hours waiting in line. Overseas totally overcrowded almost everything went on foot the Vatican card was usable. I would never buy these tickets again

"Never again"

1

The only positive was the skip the line at the coliseum -on off bus horribale
Customer service horribale
No map to tell you where