Turbopass customers say
2709 of all Rome ratings 4.5 out of 5
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"Misleading "

1

The bus doesn’t leave you at each attraction. You still have to walk 5-10 minutes to get to the Vatican and the Spanish steps. The hop on and off bus only for one day of the trip which is misleading when the website doesn’t specify, there is no map or instructions on how to use the public transportation and once there we couldn’t use it. The hop on and off bus only runs until 6pm. It wasn’t worth the money for us.

Reply from Turbopass Thank you for your feedback! Please note that we give advise about public transport in the brochure which comes with every Pass.
Due to the traffic conditions onsite, not every attraction can be reached by bus or public transport.
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"Actually almost free !!!"

1

RomeCityPass is not recommended. Only entry to the Vatican. Museums went faster, but otherwise would not have been the huge problem. The bus only left for 1 day, and when you get in at noon, it only takes 4 hours, because the buses do not drive longer than until 17.30. In addition, the bus is difficult to find or the stops are hard to find. There are much better organized bus providers - bad !!!!

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"Fake pass without practical use"

1

Even at the only (!) Well-hidden pick-up point in Rome in the back room of a souvenir shop on St. Peter's Square, the employee was very rude. Several times the note, she did not know how the pass works, we should read the booklet. What nobody says clearly: The \"turbo passport\" does not really exist, nowhere in Rome at the museums signs or similar. (as with Omnia etc). The company ultimately sells only the \"Roma Pass\" of the Romans. Tourism authority along with a third-rate city tour in a run-down bus (entering the bus is as complicated as entering Russia, the fantasy map \"Turbopass\" one does not need this way, but the paper copies (!) Of the purchase documents for the Roma-Pass package , which one bought before under the title \"Turbopass\" (all clear?). For the city tour one has time only one day.The telephone service of the \"Turbopass\" is cumbersome and torments the customers with an endless 80's 8-bit In summary.

Reply from Turbopass We regret very much that you have not been contented with the use of Rome city of passport. Of course we will talk to the staff of the pick up point in regard to the politeness.
However, we assume from the fact that you could use all achievements of the passport as for example free journey with the public transport, free entries at the various places of interest, free entry and without waiting time at the Vatican etc.
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"Disappointed!"

1

The reservation is made without information or consideration of your own plans. Email arrived so late that you could not keep the reservation. And then they charge 40 € cancellation fees, although you could not help it.

Reply from Turbopass Thank you for your feedback! Only the Vatican ticket we book in advance at a fixed time for you to guarantee the preferred admission. All other components can be used freely and without reservation. In addition, prior to the closing of the accounts, we would like to remind all customers once again that they would like to let us know the preferred time frame for the Vatican visit. This is then - according to availability - so booked for the customers. If no time slot is given, we will book, if available, always 10:30 am for the visit. For change requests, the ticket can be rebooked. Here, our customer service is happy to help. According to the information on our website, we require up to 24 hours to deliver the documents by email.

"No added value and many museum's included are free already. Total rip off. "

1

Terrible value. No added benefit apart from a nice envelope. Nothing you should pay extra for as many of museum's listed on the website as being included are already free!!

Reply from Turbopass Thank you for your feedback! Please note that some museums do have special days of free entrance but are free to visit with the Rome City Pass anytime. Moreover, the Pass also includes free admission to Vigamus Museum, Museo delle Cere, Vatican incl. Sistine Chapel & Vatican Courts, a free Hop on Hop off tour and top attractions such as Colosseo and Castle of the Holy Angel.
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"Rome"

1

The pass is unacceptable because * with this pass from the bus can not get back in and out ... a city bus with a start and end point. For an additional charge of € 5.00 per person, you can use the entry and exit variant * In Rome drive a lot of city buses and I had to find that the bus, where the City Pass card is valid, with a very small and clear quantity is present ... In principle, the passport was much too expensive and could not be used as described

Reply from Turbopass Thanks for your review! Our Rome City Pass includes a 1-day ticket for the Hop-on Hop-Off Bus. There is no additional charge required locally and the entry and exit is possible at each stop. In low season (winter months / Christmas time), it may be the case on some days that fewer buses are used. Unfortunately, we do not have any influence on this. With regard to the optimal use of the pass, we provide information in the information leaflet enclosed with the documents. In case of any uncertainties regarding the use and included services, our customer service will be happy to assist you at any time.
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"Dear fingers away!"

1

I want to report here fair, serious and honest about the ordering process and the process of the entire transaction / journey. The order was pretty easy. Everything else then not! First of all, there was not a single date to visit the Vatican in our travel period. When ordering via external providers, however, were still VERY many appointments bookable. We were then reimbursed 20 euros per person of the total price - mind you when booking an external office at our expense in the amount of 35 euros per person. When we wanted to pick up the passport, there were no more available in the shop at the Vatican. The woman made a very workunaufudigen impression and conveys it so! Shop opening hours are below average - Attention: close early! We had to visit the shop again late in the afternoon to finally get our passports. An absolute nuisance.

Reply from Turbopass Thank you for your feedback. We regret that you were not satisfied with our passport. Of course, we will once again consult with the service providers on site and optimize the points you mentioned. At the same time we are pleased about the great satisfaction of our customers regarding our Rome City Pass. With regard to the Vatican, quotas may be released in the short term. However, we have no influence on this. We inform our customers always immediately, if the desired visiting day is no longer available and strive for alternative solutions or refund - as in your case - the amount immediately. We are pleased that in your case we have already been able to agree on a goodwill solution for the bus.
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"Attention Mogelpaket"

1

The hop-on-hop-off bus company uses only a few buses, so there are waiting times that can last from 30 minutes to over 1 hour. Call the hotline is placed directly. Caution with children. Children are billed but in the child-friendly Italy, children in museums have free admission So that one receives a turbo pass for children but is only a paper without any function. Conclusion: Stay away.

Reply from Turbopass Thanks for your review! We are sorry that you were not satisfied with our Rome City Pass. Please note, however, that our products are all-inclusive packages. The user also benefits, among other things, from having to worry about anything in advance or on site and be able to act flexibly. Instead, you can start sightseeing and using local transport directly - our information leaflet also provides valuable tips and insider information. The Rome City Pass includes the free visit of the Vatican, which we book in advance for our customers and thus guarantee the entrance through a separate entrance without queuing. The Pass also includes a variety of museums and top attractions such as the Coliseum and Castel Sant'Angelo, free local transport, and a free hop-on hop-off bus tour. In the off-season, there may be waiting times for the bus, as fewer buses are usually used during this time. The Children's Pass includes the Vatican's free visit, as well as the use of the Hop-on Hop-off Bus and free access to attractions such as the Museo delle Cere. Our customer service is available Monday-Friday from 9-18 clock always and without waiting time by phone and will be happy to help with questions or problems. Also for criticism and suggestions our coworkers are always open. In times of contact forms and hotlines, we are pleased that we can offer personal advice without waiting and the feedback we receive from customers about our customer service is consistently positive.

"Bad experience"

1

Got the 2 day rome pass, this is a complete scam.... when I went to pick the tickets the lady gave me like 3 cards (which only one worked) I also had the bus tour and when I got to the bus they said they pass in invalid and we were unable to ride it when it said that it was included with our pass, same with the coliseum, we were unable to go in and had to pay extra out of the 250 usd I originally paid for this pass.
I do not recommend this, it was a complete bad experience for me, ruined my trip to rome.

Reply from Turbopass Thank you for your review! We are very surprised about your experience as there are several hundreds of customers using our pass every day and rarely having problems with the redemption of the services included. We are sorry for any inconveniences and will get in touch with you to investigate on what has happened.
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"Man"

1

At the checkout the passport is partially accepted. In case of complaint there is no feedback. We are very dissatisfied.

Reply from Turbopass Many thanks for your feedback. We regret very much that you have not been satisfied with the use of the Rome City Pass. Up to now we have had no problems with the acceptance of the tickets. To clarify the circumstances, we will will try to receive more details.
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"Meaningless waste of money"

1

We bought the Rome City Pass for our three-day Rome trip in July 2017 and did not find it useful. At the Colosseum you had to go anyway. The Vatican Museum can also be booked on the website for the same price as "Skip the line". We did not use the public transport, since we stayed in a hotel in the center. From there were actually all the sights in the city within walking distance. For the proud price of the Rome City Pass of 279 euros (two adults, two children), too few sights are included, the two further entries were immediately spent with us with the Forum Romanum and the Engelsburg immediately. We then also wanted to see the Capitoline museums, which cost us with a discount through the Rome City Pass for two children and two adults 52 euros, which we found very expensive. On our next trip to Rome we will not take the passport anymore.

Reply from Turbopass Thanks for your comment! The 3-day pass includes, among other things, free admission to the top attractions of the Forum Romanum, Palatine, Colosseum, Vatican Museums, Sistine Chapel, Engelsburg as well as a variety of museums Discounts on other leisure activities and attractions. During the high season, it is possible to get short waiting times at popular attractions despite the pass. However, we will explain how you can avoid them or minimize them in the enclosed information brochure.
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"Not used..."

1

Because of sudden illness I had to cancel the holiday for Rome. Since the Rome City Pass is not bound by time, I did not cancel it because I only move the trip. But what I do not find in order. In the pass is the entrance fee for the Vatican included and only because I had to move the trip at short notice, I must pay again next time for each pass 20 € for the Vatican. A non-timed passport should be postponed with all incl. And it is not apparent on the website that you have to be paid back at the time of moving the Vatican for 20 €.

Reply from Turbopass Thanks for your comment! We book the Vatican's visit for each passport holder in advance and individually, in order to ensure the privileged entrance without queuing. A free cancellation of the pass is therefore not possible. We point this out at various points on our website. You can use the other components of the passport at a later date.
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"6 days pass"

1

Very bad information about the possibilities. 6 days pass means 2x3 day pass. Hop on Hop Off is just a city tour (one-time) and can not be used any more!

Reply from Turbopass Thanks for your comment. The city tour in Rome has been offered as a hop-on-hop-off since May 2017. You can get on and off at all stops.

"Sehr schlechtes info"

1

Wir hatten die ganze Zeit ohne eine Rom City Pass gefahren ( mussten immer tickets kaufen wir haben gefragt ,........gefragt immer wo anders geschiks schade

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"Gone stupid !!!"

1

Also after 4 telephone calls in about 4 weeks it was the company Turbopass apparently not possible 2x Rom Turbopass to send. The service was quite friendly but not able to explain why the 2 turbopaints did not arrive at the customer. The passports had to be collected at the Vatican souvenir shop. That is exactly what we wanted to avoid. Unfortunately, our shipping charges have been paid for free. Too bad, but we can not recommend the shipping.

Reply from Turbopass Unfortunately, your shipment seems to have been lost on the transit, We are very sorry and is also unacceptable and troublesome for us. Unfortunately, the consignors (post, DHL, UPS) do not guarantee 100% delivery and in rare cases, packages seem to dissolve somewhere in air. Very annoying. You could pick up your passports as an alternative. We understand your dissatisfaction and hope you had nice days in Rome.

"SKIP THE LINE IS IN ROMA IGNORED!!! SECOND LINE FOR PEOPLE WITH TURBOPASS NOT EXSIST!!!"

1

IT WAS TERIBBLE!!JUST LOST THE MONEY!! IN PALATIN 40 MINUTES WAITING TOGETHER WITH PEOPLE WITHOUT TURBOPASS!! ANY SECOND LINE FOR PEOPLE WITH TURBOPASS!! THE SAME IN CASTEL SAN ANGELO!! THE STAFF JUST SAID YOU HAVE TO WAIT TOGETHER WITH REST OF THE PEOPLE!!!

Reply from Turbopass Unfortunately the Palatin is not offering any second line, please use the one at Colosseum. As well not the Castel St Angelo. Please read all infos regarding the usage of the Pass. Second lines at the two from you mentioned attractions are nowhere offered or described. We are sorry for this inconvenience.


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"Not recommendable"

1

When visiting Rome for the first time, there is much that can not be determined the same. We did not use so many museums and entrance fees as we wanted and did not understand the small print. For example, that the Coliseum and Forum are to be completed in a day if you're not \"wasting\" two entries will. The Borghese Gallery can be booked by appointment for a specific time only after telephone booking. It's annoying because this art museum has to be found for now. The ticket for the permanent use of transport is great and also that the Vatican was not to wait so long.

Reply from Turbopass Thank you for your comments. Too bad that you place only one star, despite the advantages. The Anfiteatro Flavio Colosseum with the surrounding archaeological sites is a cohesive attraction, for which a valid entry. You can set the Roman Forum also use a single entry, but this makes only limited sense, because it is expensive and impractical in combination. The Galeria Borghese must always be pre-booked in general, even with free admission. This is noted in your travel brochure. In order for the private operator wants to avoid a rush at the same times and also probably show the art on better and preserve. We are pleased that you have nevertheless welcomed parts of the pass and hope for your understanding of the local conditions in Rome. We are available to answer questions and convince gladly again with a passport in another city.
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"Not so great"

1

First, we were surprised that you had to pay off the airport train. Very annoying because you thought it would all bus and train services in the price. So hin.- again and return at 32.00 € and second, the visit to the Vatican in the card is included. It is only in the Sistine Chapel and the Vatican Museeum. Sorry but could we have previously significantly better explain.

Reply from Turbopass Vielen Dank für Ihr Feedback! Wir bedauern, dass Sie unseren Rom City Pass nicht wie gewünscht nutzen konnten und möchten zu den von Ihnen genannten Punkten gerne anbei Stellung beziehen:
Wir weisen auf unserer Website sowie in der Reisebroschüre an verschiedenen Stellen darauf hin, dass sich der Flughafen außerhalb Roms befindet und der Transfer somit nicht mit dem im Pass inkludierten Nahverkehrsticket abgedeckt wird. Gerne nehmen wir Ihre Erfahrung als Anregung auf, langfristig einen optionalen Flughafentransfer als Zusatzleistung in unseren Pass zu integrieren.
Das Ticket für den Besuch des Vatikans umfasst neben dem von Ihnen genannten kostenfreien und bevorzugten Einlass in die Sixtinischen Kapelle und die Vatikanischen Museen auch die Begehung der Vatikanischen Höfe. Lediglich die Vatikanischen Gärten sind nicht Teil des Tickets. Auch diese Information geben wir sowohl auf unserer Website als auch in unserer Broschüre.
Wir freuen uns, wenn wir Sie bald wieder als Kunde begrüßen dürfen und stehen Ihnen bei weiteren Fragen jederzeit gerne zur Verfügung!

"Worse experience ever. "

1

The worse experience I have ever had in 14 years traveling. After I purchased the pass, I could not contact customer service regarding to question. When I was in Rome, I could not use the public transportation such as bus or metro. Not only that, I have 72hrs Rome pass for 2 people, but I just can use for only 1 person. Basically, I spent more than 200$ for nothing.

Reply from Turbopass Thank you for your honest feedback! We are very sorry for the inconveniences. I have just checked our system but could not find any note from you regarding missing documents. We will get in touch with you regarding the clarification of this issue.
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"Turbo Pass forgot the Turbo Pass !!!"

1

The company Turbo Pass sent us a package with the inlet to the Vatican and Colosseum and we have this saves time-thanks. We also have the pass condition with which we are likely to ride buses and trains within the city for free. Fine. Only the company Turbo Pass has been forgotten, the Turbo Pass itself !! This can redeem at the sight-seeing tour to navigate. We have to find one hour hand to the store where the pass could be redeemed. Instead the pass we have received two additional maps, but the store was not willing to take in exchange, we would have about € 40 to pay the tour to join. After I reklammiert these blunders at Turbo Pass, you have apologized and we replaced € 32 and As a little extra we were offered 10% discount on the next order. This we politely declined as we found your offer as insulting. Our tip: The package is worth, but before you go, you should check that you have more.