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2694 of all Rome ratings 4.5 out of 5
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"SKIP THE LINE IS IN ROMA IGNORED!!! SECOND LINE FOR PEOPLE WITH TURBOPASS NOT EXSIST!!!"

1

IT WAS TERIBBLE!!JUST LOST THE MONEY!! IN PALATIN 40 MINUTES WAITING TOGETHER WITH PEOPLE WITHOUT TURBOPASS!! ANY SECOND LINE FOR PEOPLE WITH TURBOPASS!! THE SAME IN CASTEL SAN ANGELO!! THE STAFF JUST SAID YOU HAVE TO WAIT TOGETHER WITH REST OF THE PEOPLE!!!

Reply from Turbopass Unfortunately the Palatin is not offering any second line, please use the one at Colosseum. As well not the Castel St Angelo. Please read all infos regarding the usage of the Pass. Second lines at the two from you mentioned attractions are nowhere offered or described. We are sorry for this inconvenience.


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"Not recommendable"

1

When visiting Rome for the first time, there is much that can not be determined the same. We did not use so many museums and entrance fees as we wanted and did not understand the small print. For example, that the Coliseum and Forum are to be completed in a day if you're not \"wasting\" two entries will. The Borghese Gallery can be booked by appointment for a specific time only after telephone booking. It's annoying because this art museum has to be found for now. The ticket for the permanent use of transport is great and also that the Vatican was not to wait so long.

Reply from Turbopass Thank you for your comments. Too bad that you place only one star, despite the advantages. The Anfiteatro Flavio Colosseum with the surrounding archaeological sites is a cohesive attraction, for which a valid entry. You can set the Roman Forum also use a single entry, but this makes only limited sense, because it is expensive and impractical in combination. The Galeria Borghese must always be pre-booked in general, even with free admission. This is noted in your travel brochure. In order for the private operator wants to avoid a rush at the same times and also probably show the art on better and preserve. We are pleased that you have nevertheless welcomed parts of the pass and hope for your understanding of the local conditions in Rome. We are available to answer questions and convince gladly again with a passport in another city.
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"Not so great"

1

First, we were surprised that you had to pay off the airport train. Very annoying because you thought it would all bus and train services in the price. So hin.- again and return at 32.00 € and second, the visit to the Vatican in the card is included. It is only in the Sistine Chapel and the Vatican Museeum. Sorry but could we have previously significantly better explain.

Reply from Turbopass Vielen Dank für Ihr Feedback! Wir bedauern, dass Sie unseren Rom City Pass nicht wie gewünscht nutzen konnten und möchten zu den von Ihnen genannten Punkten gerne anbei Stellung beziehen:
Wir weisen auf unserer Website sowie in der Reisebroschüre an verschiedenen Stellen darauf hin, dass sich der Flughafen außerhalb Roms befindet und der Transfer somit nicht mit dem im Pass inkludierten Nahverkehrsticket abgedeckt wird. Gerne nehmen wir Ihre Erfahrung als Anregung auf, langfristig einen optionalen Flughafentransfer als Zusatzleistung in unseren Pass zu integrieren.
Das Ticket für den Besuch des Vatikans umfasst neben dem von Ihnen genannten kostenfreien und bevorzugten Einlass in die Sixtinischen Kapelle und die Vatikanischen Museen auch die Begehung der Vatikanischen Höfe. Lediglich die Vatikanischen Gärten sind nicht Teil des Tickets. Auch diese Information geben wir sowohl auf unserer Website als auch in unserer Broschüre.
Wir freuen uns, wenn wir Sie bald wieder als Kunde begrüßen dürfen und stehen Ihnen bei weiteren Fragen jederzeit gerne zur Verfügung!

"Worse experience ever. "

1

The worse experience I have ever had in 14 years traveling. After I purchased the pass, I could not contact customer service regarding to question. When I was in Rome, I could not use the public transportation such as bus or metro. Not only that, I have 72hrs Rome pass for 2 people, but I just can use for only 1 person. Basically, I spent more than 200$ for nothing.

Reply from Turbopass Thank you for your honest feedback! We are very sorry for the inconveniences. I have just checked our system but could not find any note from you regarding missing documents. We will get in touch with you regarding the clarification of this issue.
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"Turbo Pass forgot the Turbo Pass !!!"

1

The company Turbo Pass sent us a package with the inlet to the Vatican and Colosseum and we have this saves time-thanks. We also have the pass condition with which we are likely to ride buses and trains within the city for free. Fine. Only the company Turbo Pass has been forgotten, the Turbo Pass itself !! This can redeem at the sight-seeing tour to navigate. We have to find one hour hand to the store where the pass could be redeemed. Instead the pass we have received two additional maps, but the store was not willing to take in exchange, we would have about € 40 to pay the tour to join. After I reklammiert these blunders at Turbo Pass, you have apologized and we replaced € 32 and As a little extra we were offered 10% discount on the next order. This we politely declined as we found your offer as insulting. Our tip: The package is worth, but before you go, you should check that you have more.

"Terrible"

1

DO NOT WASTE YOUR MONEY ON TURBOPASS. I purchased mine more than 20 days before my trip and received nothing in the mail. When I emailed them a week before my trip, I again received NOTHING in return. Only when my family and I arrived in Rome and spent an hour looking for the pick up location and THREE hours with the lady at the pick up location did I get a response, and the response was to send all my passes back after my trip to get a refund. They did nothing to help my trip. TURBOPASS was the worst part of Rome.

Reply from Turbopass We are very sorry that we couldn`t support you to have a great trip. It seems, that your order didn`t arrived by mail in time at your home address. Unfortunately it happens in very less cases, that the delivery companies/ post do not deliver in stated time. Especially for clients outside Europe we recommend to order by \"pick up\" to be safe if the trip starts soon. We understand your anger, it would be great to do it better for you any time!

" Terrible "

1

I had booked the Turbopass last minute but it still allowed me to make the booking. The instructions for pickup on the website were very bad I only received a verification email. I was eventually given a refund as we never received our Turbopass after we eventually found the place to pick up. I didn't even get an apology email.

Reply from Turbopass Thank you very much for your review and please excuse any inconvenience. We`ve checked your case: Please note that pickup vouchers are sent by email within 24 hours after payment was received, as noted here on the website. In some cases (e. g. Paypal, bank transfer, organisations) it takes time until the payment fully appears in the system. In your case, the pick-up-voucher was transferred to you after 22 hours, so within the stated time. However, we are very sorry that you are not happy. We hope to welcome you again at a later time.
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"Total nonsensical and wrong"

1

This pass has been touted for 72 hours and we bought two adults and two passports for young people. In Rome then the passport invalid after two days - no admittance to the Colosseum and Roman Forum, as we had with the additional tickets purchased more than two hours of waiting time. We had bought specially for us all the passes to enjoy the almost pass function - totally in vain. Have the complained immediately and then the simple answer is - the children without entering inside. reimbursed only the Colosseum Tickets

Reply from Turbopass Hello, we're sorry that you are unhappy. In late summer 2016, the validity of passports was changed to 72 hours (previously static three calendar days), which is a big advantage for the use. Under certain circumstances, there was in your individual case an error in the conversion, which expired otherwise very smoothly. Of course, we will therefore acquired by yourself tickets refunded as you write. In fact, however, children under 18 years for the Coliseum no pass or ticket, as the entry for this is free here. Please also refer to the detailed instructions included, among others in the travel brochure the booking.
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"Bad service, false information and no feedback! In Rome it is not worth the money."

1

I have had very bad experiences with Turbo Pass. The Turbopasses have not arrived on time, although ordered early enough. When I asked if the transportation from the airport to the city would be included, this was denied, but because there had been a problem with the shipment, I was promised that the ride from the airport to the city (no return) would be covered by them. Therefore I have not canceled, although the Turbopass would only pay off if both rides were included. After my return Turbopass would not keep the promise. If I had known that before, I would simply have canceled it.

Reply from Turbopass We are sorry that something went wrong with your delivery. Of course that should not happen! There are good connections to the airport Fiumicino e.g. with the Leonardo Express. Unfortunately, we can not meet individual needs. Please contact us again, maybe we will find a satisfying solution.
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"Not really a VIP Pass ..: /"

1

Hello, the CityPass I found not very helpful because you still had to queue (Am Colosseum about 1 hour) :( and many beautiful museums, it was not valid. After all, we have the bus tour made .. well, the bus was also not just the latest. Those who hope here on a VIP ticking is disappointed .. on Castel Sant'Angelo one could then also appear as has the line shared only inside .. for us it was for the money a let down. Greeting EDM