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Turbopass customers say
2709 of all Rome ratings 4.5 out of 5
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"Terrible"

1

DO NOT WASTE YOUR MONEY ON TURBOPASS. I purchased mine more than 20 days before my trip and received nothing in the mail. When I emailed them a week before my trip, I again received NOTHING in return. Only when my family and I arrived in Rome and spent an hour looking for the pick up location and THREE hours with the lady at the pick up location did I get a response, and the response was to send all my passes back after my trip to get a refund. They did nothing to help my trip. TURBOPASS was the worst part of Rome.

Reply from Turbopass We are very sorry that we couldn`t support you to have a great trip. It seems, that your order didn`t arrived by mail in time at your home address. Unfortunately it happens in very less cases, that the delivery companies/ post do not deliver in stated time. Especially for clients outside Europe we recommend to order by \"pick up\" to be safe if the trip starts soon. We understand your anger, it would be great to do it better for you any time!

" Terrible "

1

I had booked the Turbopass last minute but it still allowed me to make the booking. The instructions for pickup on the website were very bad I only received a verification email. I was eventually given a refund as we never received our Turbopass after we eventually found the place to pick up. I didn't even get an apology email.

Reply from Turbopass Thank you very much for your review and please excuse any inconvenience. We`ve checked your case: Please note that pickup vouchers are sent by email within 24 hours after payment was received, as noted here on the website. In some cases (e. g. Paypal, bank transfer, organisations) it takes time until the payment fully appears in the system. In your case, the pick-up-voucher was transferred to you after 22 hours, so within the stated time. However, we are very sorry that you are not happy. We hope to welcome you again at a later time.
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"Total nonsensical and wrong"

1

This pass has been touted for 72 hours and we bought two adults and two passports for young people. In Rome then the passport invalid after two days - no admittance to the Colosseum and Roman Forum, as we had with the additional tickets purchased more than two hours of waiting time. We had bought specially for us all the passes to enjoy the almost pass function - totally in vain. Have the complained immediately and then the simple answer is - the children without entering inside. reimbursed only the Colosseum Tickets

Reply from Turbopass Hello, we're sorry that you are unhappy. In late summer 2016, the validity of passports was changed to 72 hours (previously static three calendar days), which is a big advantage for the use. Under certain circumstances, there was in your individual case an error in the conversion, which expired otherwise very smoothly. Of course, we will therefore acquired by yourself tickets refunded as you write. In fact, however, children under 18 years for the Coliseum no pass or ticket, as the entry for this is free here. Please also refer to the detailed instructions included, among others in the travel brochure the booking.
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"Bad service, false information and no feedback! In Rome it is not worth the money."

1

I have had very bad experiences with Turbo Pass. The Turbopasses have not arrived on time, although ordered early enough. When I asked if the transportation from the airport to the city would be included, this was denied, but because there had been a problem with the shipment, I was promised that the ride from the airport to the city (no return) would be covered by them. Therefore I have not canceled, although the Turbopass would only pay off if both rides were included. After my return Turbopass would not keep the promise. If I had known that before, I would simply have canceled it.

Reply from Turbopass We are sorry that something went wrong with your delivery. Of course that should not happen! There are good connections to the airport Fiumicino e.g. with the Leonardo Express. Unfortunately, we can not meet individual needs. Please contact us again, maybe we will find a satisfying solution.
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"Not really a VIP Pass ..: /"

1

Hello, the CityPass I found not very helpful because you still had to queue (Am Colosseum about 1 hour) :( and many beautiful museums, it was not valid. After all, we have the bus tour made .. well, the bus was also not just the latest. Those who hope here on a VIP ticking is disappointed .. on Castel Sant'Angelo one could then also appear as has the line shared only inside .. for us it was for the money a let down. Greeting EDM