Easy to make reservations at various site seeing venues. Prompt response from customer service when I had a question. Only problem is it is not easy to find the kiosk to get the transportation pass at Rome Centeal Train Station.
The Turbopass largely met my expectations. The punctual entry for the pre-booked tours (Colosseum and Vatican Museums) worked out great. What I don't think was a good solution: We were a group of 4 adults and two children. Only 3 adults wanted to visit the Vatican Museums, which meant that we had to make two Turbopass bookings. This in turn meant that we were given different times for the Colosseum. Another bad solution is that to visit the Pantheon you have to go to a tourist information office in Piazza Navona, where you can only order tickets and then have to go back to pick them up. That's pretty inconvenient and time-consuming. Apart from that, the Turbopass is a good option for avoiding long queues and it is also valid for quite a few sights, e.g. Ostia Antica and many more.
A good thing if you are in Rome for several days (at least 3 days). Unfortunately, you have to run around a bit to activate some of the 'promotions' (public transport vouchers can only be exchanged for a regular ticket at a stand at Roma Termini station, and hop-on hop-off bus tours can only be redeemed at an office in the city center). Otherwise, there are at least some discounts in many places that are not included in the pass's portfolio. Customer service with/through the Turbopass organization when there were questions or problems was prompt and customer-oriented, which is why it gets 5 stars.
The pass is a good offer. It would be nice if you could get the individual tickets digitally and not have to queue at the respective ticket office to collect them.
We had only arranged tickets for the Vatican Museums and the Colosseum late and were unable to get any through the regular route. With the Turbopass we were able to get reasonable time slots for both sights. The support we received via email was really good! Every question was answered to our complete satisfaction within a reasonable amount of time. If you want to make full use of the ticket, you should definitely stay in Rome for a week or longer. We didn't manage it. The only thing that annoyed us a little was that the Turbopass was often not enough to get in. You had to get an entrance ticket first (free with the Turbopass) and then you could visit the sight.
You could avoid queues and it was very easy to use. Good selection of offers and suggestions. At the attractions (Piazza or Trevi Fountain) you can also go underground. My questions were answered very quickly by the Turbopass team. Rome in general was very full, many fountains and monuments are covered up for restoration for the holy year 2025.
Convenient to get everything at once. Possibility of having access to all transport (hop on/off, bus, metro, airport shuttle), of having tickets for the amcatixan, the colissee and others). However, do your calculations carefully because it does not necessarily come out cheaper.
Overall, we were very happy with the Turbopass and would buy it again. However, we didn't know that we sometimes only get vouchers for the tickets and that we then had to exchange these vouchers for tickets at various places. This was sometimes quite confusing due to the large number of people there, but it all worked out. I would recommend ordering the Turbopass several weeks before the trip, as otherwise you may run out of time to visit the attractions you have booked, e.g. the Colosseum or the Vatican Museums. The company has to request the tickets from the attractions you have booked and then forwards them or the voucher to the customer. We didn't get the last ticket until the evening before our trip started.
The turbopass worked perfectly during my stay in Rome. It spared me time when going to the Vatican and Colosseum because we could skip the line.
We could also use the hop-on-hop-off bus to get around the city for 48 hours.
So, I am usually not the guy who would write something like that, but the turbopass was amazing. Easy to obtain and we safed a ton of time visiting the attraction. Only downside, when we got the ticket for the Vatican museums, the employee accidently printed the wrong validation date on the ticket (booked 30th got 29th), so we had to buy the ticket again at the museum, the reason it is only 4 stars. So ALWAYS check the tickets right after getting them!! Also check at which attractions you have to go to their touristations to get the actual ticket. Other than that, very uncomplicated and as mentioned above time saving. Definitely recommend.
Really helpfull to have a Rome City Pas, however in many cases you need to go to the ticket office to get the actual ticket for entering the venue.
Hop on / Hop off only valid for 48 hours, even if you book five days pass.
We booked the Turbopass for our trip in May 2024. The offer is very large and well structured. We often read that the hop on/hop off company was bad and was always late. We can't say that! The price of the Turbopass is quite ambitious, although it must be said that there was a very quick response to any queries (you can't get something like that for free). We definitely recommend booking the highlights (Colosseum) in advance.
I bought the Turbopass because I found it difficult to find official tickets for the Colosseum and the Vatican Museum. I was a bit nervous because the ticket for the Colosseum was only delivered shortly before the trip. But in the end everything worked out. My requested times were also met. We just had to pick up the ticket for the Pantheon at the tourist office. There was a lady at the Castel Sant'Angelo who gave us the tickets.
I booked the Turbopass Rome for two adults and a teenager at the end of February 2024 for the travel period Pentecost 2024. I received the Turbopasses together with the tickets for the Colosseum and the Vatican Museums two months after ordering and thus almost a month before departure for the desired dates and periods specified when ordering. The tickets sent to me for the Colosseum and Vatican allow direct entry (we were let in 15 minutes before the booked time, but not earlier), but be careful: although children under 18 can visit the Colosseum for free, children still need a ticket. This ticket is not available through Turbopass. There is no ticket counter outside for this, it must be picked up in the Colosseum. Children go directly through the security checks with the adults and get their own ticket in the Colosseum at counter 10 (as of May 2024). The age of older children is definitely checked. Therefore, carry your student ID with you. When these tickets were sent, links were also sent for booking appointments (date + time) for Castel Sant'Angelo and the Pantheon. I was also able to book the appointments for these according to my own travel plans. All admission times on our travel dates were still possible. For Castel Sant'Angelo and the Pantheon, online reservations only give vouchers that must be exchanged for the actual entrance tickets on site before the tour. Please be careful here and follow the exact instructions on the vouchers to redeem the tickets. For us, these were for Castel Sant'Angelo: The staff are standing at the entrance to the bridge at Castel Sant'Angelo. Look around a bit if necessary; in our case, the ladies were surrounded by customers and not immediately visible. The parasol mentioned may not always be open. Pantheon: The tickets must be picked up in a shop on Piazza Navona, about 350m from the Pantheon. This should be taken into account when planning your time, as there are huge crowds of people around the Pantheon and on Piazza Navona. The Turbopass comes with a multi-page document with precise instructions on the opening times of the individual sights and how to get tickets for each. In summary, the Turbopass really does provide all the information you need to get your bearings - I can only recommend taking the time to read it in advance. It helped me to organize our further tour planning based on this (such as the date and time for the visit to Castel Sant'Angelo and the Pantheon). Rome is simply so busy that I think it requires quite strict time management to avoid waiting times with timed tickets if you want to visit all the main sights. Conclusion: In summary, the Turbopass is a bit too expensive, because even a three-day pass does not allow you to visit all of the included sights. The tickets for the sights we visited would probably have been cheaper individually, but at the end of February there were no tickets for the Colosseum and Vatican available on their official websites. And after I saw the queues on site, some of which were hundreds of meters long, I was happy about the direct "skip the line" access. The "extra charge" was fine with me. I can only counter the numerous, rather negative reviews of Turbopass, especially for Rome, with positive experiences. A certain amount of personal responsibility is required when using the service. I would also be very happy about a system that allows access to all sights using just a quick link on the Turbopass, but this does not seem possible due to the different ticket systems in place.
The Turbo Pass makes traveling to Rome easier and saves a lot of time. A better description for exchanging/obtaining tickets could be explained better. Unfortunately, the app could not be used because registration was not possible. The price is just about acceptable.
Despite the Turbopass, there were longer routes to get the tickets and long waiting times at the attractions. But it was fine with set times.
Unfortunately, the Villa Borghese was not included in the pass and a ticket for the Vatican was no longer available 14 days before arrival. I liked that you didn't have to wait in line. Sometimes it was annoying that you had to pick up the tickets for tours at the tourist office. You could also only pick up the ticket for public transport in the city at a kiosk, so you had to pay extra for the train ticket from the airport and the city. Overall, it was a good decision, as there was a wide range of options.
Hello everyone, I have already sent a detailed "debriefing" by email. As a special highlight, I recommend including the Basilica of San Clemente in the Turbopass, it is beautiful and has 2 lower churches.
It's great that you don't have to queue. What wasn't ideal was the fact that you had to pick up the tickets at the tourist information office (Vatican and Pantheon). The catacombs that are included aren't there. Despite the shortcomings, I would buy the Turbopass again.