We bought the Turbopass Rome for a total of 10 people. Half of our travel group was over 70. Ordering and paying was easy. The Turbopasses and the Vatican entry arrived a few days after ordering. We only received the booked Colosseum tickets after asking several times. It is definitely worth buying the Vatican tickets and the Colosseum tickets in advance, as you don't have to wait in long queues on site. Only for the Roman Forum, which we booked with the ticket, did we have to queue for over an hour despite having a ticket. And the security checks in the Colosseum and Roman Forum were stricter than at the airport. The airport transfer was also OK. We had to redeem and collect the ticket for public transport on site at a sales kiosk. That was a long walk for us. What we also didn't know and isn't visible on the website is that for every other entry we had to book a day and entry period on site at a tourist information office. The same applies to the San Callisto Catacombs Tour. After we had booked the tour, we asked four times where the bus was leaving from. The answer was: Tourist information at Piazza de Venezia. In fact, we had to run about a kilometer after the tour guide from the tourist information office, as the bus left from Sant'Omobono. Half of the tour participants couldn't keep up. When I asked the guide why she didn't take the group into consideration, she replied: She didn't have time and that we would have to tell her that there were older people in the group. As already mentioned, we asked several times and emphasized that we were traveling with senior citizens. Especially since this lady personally looked at us and counted us before we left. In short, the Rome Turbopass is not a bad thing. It would be great if you could book all the entrance tickets from the comfort of your own home. And also have the confirmations in your luggage before the trip. This would save you a lot of running around on site. The information/handling regarding the entrance tickets on the website should definitely be improved.
Always a good and immediate response from the organization. Reliable booking of the Colosseum and Vatican. However, the pass is sometimes very complicated to use. In some cases it is only valid as a voucher and the ticket must be picked up at another location: e.g. Pantheon > Piazza Navona (and then please not in advance, as they don't have the tickets yet).
You can generally recommend the pass, everything worked out, even though you can't really complete the pass in four days, a shorter one would be perfectly fine, but in hindsight it was too expensive...
Colosseum, Spanish Steps, Trevi Fountain, St. Peter's Basilica, Castel Sant'Angelo and the Vatican Museum
The pass covers a lot of entrance fees. But how you get in is very poorly organized. And the waiting times in the turbopass office could be reduced if times could be booked directly in an app or if participation in the city tour could be registered online. (The idea for the tour with headphones and a microphone doesn't work very well, as it's mainly rustling noise that is transmitted, making it difficult to follow the guide)
The big dates were fixed, which was very good. We were able to book the other sights easily at the tourist information office with a time indication. The trip to the catacombs was definitely worth it. The bus driver was great and we danced on the bus. What is not good: You cannot set a time for the airport transfer, which many others could, so the bus made us wait for the next tour. But otherwise Rome is worth a trip. LG Angelika
We booked the City Pass with airport transfer plus the Vatican Museum and Colosseum. We also booked public transport. Everything worked out well. What I didn't like was that we had to get the ticket for transport separately, and for the Vatican and other visits like the catacombs we had to make a special appointment at an office. You should get a ticket straight away where everything is already booked, then you save yourself the hassle of looking around for where to get the tickets on site.
For us was the citypass very usefull. When you make your plan for the city of Rome you can use the hop on hop off bus but than you have to be patient. The city is very busy and than it will take some time. We recommend the electric step . It will bring you in a couple of minutes to the next thing you want to visit. Buy the skip the line tickets and you will have olenty of time
For us was the citypass very usefull. When you make your plan for the city of Rome you can use the hop on hop off bus but than you have to be patient. The city is very busy and than it will take some time. We recommend the electric step . It will bring you in a couple of minutes to the next thing you want to visit. Buy the skip the line tickets and you will have olenty of time
Really useful way to see Rome and avoid queueing with the timed entry ticket
The open topped hop on hop off bus was excellent .
The only reason I did not award Five stars is because it is not made really clear about going to the tourist information for your passes and tickets .
The airport transfer is very useful .
The bus information was excellent but the ticket for entry to places was not . It was vague and could be made clearer .
We are returning we will re book and use Turbo pass again
I have to say customer service was first class . Every query I had was answered quickly and appropriately .by email .
It is often very difficult to get the tickets. You already have the Turbopass, but you still have to go to the ticket center (and that is not necessarily next to the attraction). At Castel Sant'Angelo you have to be the third person to find someone on site who can give you the ticket. The hop on hop off stops very rarely. You still have to walk a long way. (But it's the same with the other companies in Rome.) Nevertheless, it is good to have the pass, especially when you see the long queues.
Yes, even if there is still room for improvement here, it is not possible without the Turbopass. Travelling by public transport alone is a relief. Getting the necessary tickets on site is a bit annoying. I am referring to the bus ticket in particular. The validation is also not clear enough. This was something we experienced again and again and was helpful to some people. The tickets for the sightseeing sites are not always clear either, but you can get help on site at information stands. Visitors without tickets from the Turbopass often had to spend hours in queues.
The bus shuttle from FCO to the city center is very full and involves waiting time, so it may be better to take the train. A public transport ticket makes sense, especially if your accommodation is not in the immediate vicinity of the sights. Entry and receipt of tickets was always unproblematic, although sometimes the issuing offices were difficult to find. For St. Peter's Basilica and the Vatican, a week's advance booking is not enough, and the pass is no help there either. The pass can be individually configured in certain points, which is very good.
Generally speaking, a YES for the pass! You have everything at once, you don't have to worry about individual tickets. Obtaining the individual tickets (metro, entrance tickets, etc.) can be a hassle, but I don't think there's any other way to do it. Depending on how many entries and attractions you take with you, the price might not be worth it - but for skipping the line at some sights or museums, the pass was definitely worth it for us.
We really liked Rome, which was certainly partly due to the Rome City Pass. We did and saw a lot of things that we wouldn't have 'done' otherwise. Being able to use the bus ride over and over again over two days was great. We even did the circuit several times, because depending on which side of the bus you sit on, you see different things and get different perspectives. We were lucky enough to be able to sit up in the front row once, which was very exciting, especially given the traffic in Rome (CHALLENGING!!!). I recommend that anyone who books the Rome City Pass decide early, because we were unable to book some of the sights due to our short notice. Also important: always read all the information thoroughly! For example, we queued at the Pantheon and only found out at the front that in this case we had to buy the ticket a few streets further on. If we had worked through the information properly beforehand, that wouldn't have happened. The walking tour was also very interesting and informative.
Everything went well. We also had quick access to the Colosseum and the Vatican Museums without having to queue. The only thing that was a shame when visiting the Vatican Museums was that after the tour, we were not able to go directly from the Sistine Chapel to St. Peter's Basilica. There was no information about this either. So we had to go through the whole museum back to the entrance and then walk around the outside of the Vatican to get to St. Peter's Basilica. There was a long queue waiting for us to get into St. Peter's Basilica. Booking a guided tour of the Vatican Museums, albeit at an additional cost, would have solved this problem.
The pass is highly recommended for the airport shuttle bus and for registering at the Vatican Museum and Colosseum. There is room for improvement or small errors for other attractions: for example, the address given for picking up tickets for the Pantheon is incorrect (the real one is another 10 minutes away at Piazza Navona) and you don't save any time here either, because you still have to queue at the Pantheon entrance and can then buy the ticket there.
Unfortunately, the audio guide app was no longer available, although it was in the brochure. Exchanging the voucher for bus and train tickets was a bit complicated, you had to get to the train station first. The range of sights is sufficient, you have to select them for yourself in advance
For all public transport and for relaxing on the hop on hop off bus. The Pantheon (and the ticket shop indicated) did not recognize the pass. What a pity!