Really useful way to see Rome and avoid queueing with the timed entry ticket
The open topped hop on hop off bus was excellent .
The only reason I did not award Five stars is because it is not made really clear about going to the tourist information for your passes and tickets .
The airport transfer is very useful .
The bus information was excellent but the ticket for entry to places was not . It was vague and could be made clearer .
We are returning we will re book and use Turbo pass again
I have to say customer service was first class . Every query I had was answered quickly and appropriately .by email .
It is often very difficult to get the tickets. You already have the Turbopass, but you still have to go to the ticket center (and that is not necessarily next to the attraction). At Castel Sant'Angelo you have to be the third person to find someone on site who can give you the ticket. The hop on hop off stops very rarely. You still have to walk a long way. (But it's the same with the other companies in Rome.) Nevertheless, it is good to have the pass, especially when you see the long queues.
Yes, even if there is still room for improvement here, it is not possible without the Turbopass. Travelling by public transport alone is a relief. Getting the necessary tickets on site is a bit annoying. I am referring to the bus ticket in particular. The validation is also not clear enough. This was something we experienced again and again and was helpful to some people. The tickets for the sightseeing sites are not always clear either, but you can get help on site at information stands. Visitors without tickets from the Turbopass often had to spend hours in queues.
The bus shuttle from FCO to the city center is very full and involves waiting time, so it may be better to take the train. A public transport ticket makes sense, especially if your accommodation is not in the immediate vicinity of the sights. Entry and receipt of tickets was always unproblematic, although sometimes the issuing offices were difficult to find. For St. Peter's Basilica and the Vatican, a week's advance booking is not enough, and the pass is no help there either. The pass can be individually configured in certain points, which is very good.
Generally speaking, a YES for the pass! You have everything at once, you don't have to worry about individual tickets. Obtaining the individual tickets (metro, entrance tickets, etc.) can be a hassle, but I don't think there's any other way to do it. Depending on how many entries and attractions you take with you, the price might not be worth it - but for skipping the line at some sights or museums, the pass was definitely worth it for us.
We really liked Rome, which was certainly partly due to the Rome City Pass. We did and saw a lot of things that we wouldn't have 'done' otherwise. Being able to use the bus ride over and over again over two days was great. We even did the circuit several times, because depending on which side of the bus you sit on, you see different things and get different perspectives. We were lucky enough to be able to sit up in the front row once, which was very exciting, especially given the traffic in Rome (CHALLENGING!!!). I recommend that anyone who books the Rome City Pass decide early, because we were unable to book some of the sights due to our short notice. Also important: always read all the information thoroughly! For example, we queued at the Pantheon and only found out at the front that in this case we had to buy the ticket a few streets further on. If we had worked through the information properly beforehand, that wouldn't have happened. The walking tour was also very interesting and informative.
Everything went well. We also had quick access to the Colosseum and the Vatican Museums without having to queue. The only thing that was a shame when visiting the Vatican Museums was that after the tour, we were not able to go directly from the Sistine Chapel to St. Peter's Basilica. There was no information about this either. So we had to go through the whole museum back to the entrance and then walk around the outside of the Vatican to get to St. Peter's Basilica. There was a long queue waiting for us to get into St. Peter's Basilica. Booking a guided tour of the Vatican Museums, albeit at an additional cost, would have solved this problem.
The pass is highly recommended for the airport shuttle bus and for registering at the Vatican Museum and Colosseum. There is room for improvement or small errors for other attractions: for example, the address given for picking up tickets for the Pantheon is incorrect (the real one is another 10 minutes away at Piazza Navona) and you don't save any time here either, because you still have to queue at the Pantheon entrance and can then buy the ticket there.
Unfortunately, the audio guide app was no longer available, although it was in the brochure. Exchanging the voucher for bus and train tickets was a bit complicated, you had to get to the train station first. The range of sights is sufficient, you have to select them for yourself in advance
For all public transport and for relaxing on the hop on hop off bus. The Pantheon (and the ticket shop indicated) did not recognize the pass. What a pity!
It is a good idea to have a city pass and to reserve tickets in advance. Otherwise, you would have to queue for about half a day for the Vatican Museums and the Sistine Chapel, for example. The organization could be better, however; apart from the two advance reservations for the Colosseum and the Vatican Museums, which we received by email, you have to pick up all tickets on the same day at different tourist stations. Some events are described incorrectly: for the catacombs tour, it said that you would travel there by bus. In reality, you had to walk 600 m to the bus. Because it was raining, we got soaking wet.
In March 2024, the three of us were able to use the Turbo Citypass in Rome; Experience: A great price-performance ratio - if you use the options offered in a variety of ways! This worked perfectly for the included museums and the Colosseum (with the Roman Forum and the Palatine Hill): show the QR code on your smartphone + entry. However, some things were regulated somewhat complicatedly in Rome; e.g. Pantheon, Sistine Chapel, Castel Sant'Angelo: With the Turbopass you first had to get a paper appointment reservation via QR code in the tourist office and then exchange it again for an entry ticket before you were allowed in. However, we suspect that this cumbersome bureaucracy was caused by the Italian providers. It's a shame that the audio guide is no longer available; the app from italy-museum.com was a useful alternative. !
Yes, it makes a lot of things easier. If you have a plan of exactly what you want to see, the pass is definitely worth it financially - if you use it completely. We were four adults and had 6 days in Rome at the end of March. Booking public transport and the shuttle in advance was particularly helpful. Nevertheless, you should definitely visit a contact point on the first day and get additional information. Some of the descriptions sent were not entirely up to date. Having to pick up public transport tickets from specific locations at specific times was inconvenient. The search for ticket pick-up points was also tiring when there weren't the employees in orange jackets described or a pick-up point diagonally opposite. The ticket pick-up at the Vatican was also only possible when all four of us stood in front of them in person. Overall, nowadays I would like to be able to access ALL tickets digitally and then use them directly at the respective entrance. This has already been possible with some people. CONCLUSION - Turbopass yes, if you want to see a lot and are well organized.
It is highly recommended but unfortunately you have to get a corresponding voucher elsewhere for various attractions...
I was able to visit many attractions with the Rome City Pass, but the bureaucracy surprised me and bothered me a bit on the first day. When booking the City Pass you can book a visit to the Vatican and the Colosseum directly with an appointment. I did that too. What wasn't mentioned, or was so inconspicuous that I didn't see it, was that as soon as you visit the Pantheon, Castel Sant'Angelo or something like that, you have to decide on which days you want to do the other attractions and at what time. I visited the Pantheon on the first day and looked for the lady in front of the entrance from whom I could get my entry ticket. When I found her, she gave me a paper entry ticket and also a DinA5 piece of paper on which I had to state when I wanted to go to Castel Sant'Angelo and the catacombs. Not just day but also time. That really took me by surprise at that moment. And according to her, I had to decide straight away. At Castel Sant'Angelo she said the time wasn't that important, I could come later than stated on the note. I then just chose something and she took a photo of the piece of paper. I arrived at the Engeslburg later than planned, which had been agreed upon with the lady, but the colleague at the Engelsburg didn't know that you could arrive later than your appointment. She then had to call her boss and luckily she gave her the OK. Then you have to enter your own cell phone number so that the admission ticket can be sent to your cell phone from the office at that moment. So the whole thing is really a bit complicated. But I have to say that all the employees I dealt with were very friendly.
The entrances to the Coloseum and the Vatican Museums were very pleasant with a time slot and a fixed booking. Manageable waiting times. There were still a number of freely available museums and excavation sites. So a lot of choice. We couldn't even notice everything
It was very nice to use, sometimes it was a little confusing where we needed to be for our ticket not every point was easy to find. BUT you have a lot of possibilities to do with it, you can visit a lot of things and things you normally never should see. For everything in between it was cheap, if you must buy all you tickets apart it will be more. It was easy en very comfortable if you have never been in that city before
We were in Rome for 5 days and had the 4 day pass. Hop-on hop-off is valid for 48 hours on 2 consecutive days, although this is unfortunate as we had the Vatican and the Colosseum in between. The travel times were too late so we couldn't make it to the Vatican in time and had to take a taxi. But basically we saved money compared to buying them individually. At the Castel Sant'Angelo and the Pantheon you have to get an extra ticket despite the pass. However, the employees couldn't necessarily be recognized or the shop was even further away. This is unnecessary and a waste of paper as the tickets will then be thrown away.
Before you go to each attraction, you should find out exactly whether you have direct access with the pass or where you have to exchange or buy a ticket. Lots of entrance fees included, it only pays off if you really use a lot of things. Queues cannot be avoided because you don't get special access, you just save yourself queuing to buy tickets. Despite everything, I would give my recommendation.