Maybe children or teenager have free entrance? Those aren’t showing up in you billing. But children and teenager have also a pass/QR code, because it’s relevant for other Partners. If the customers show their pass, please do not record the codes for you own business.

Bills can only be created by codes. Please make sure, that all codes are scanned and transmitted with a checkmark in the App or on our Website.

If you copy or write down our codes for yourself (e.g. handwritten) please note that this is a big source of error.  Those codes mostly got written down wrong or miss lettering. Sometimes those aren’t Turbopass codes, or important details like Adult or Child are mixed up. Please note there’s no validity check possible. Verification, of your differences with codes which are recorded in this way, isn’t possible and will not be accepted by us.